MQ
Mzuvukile Q

1 reviews | Active since Sept 2016

07 Sept 2016, 12:22

Cell C department taking me pillar to post regarding my account

<p>I was not working for a year and couldn't pay my account now when I want to negotiate payment with their lawyers they tell me they handed me over back to Cell C since, Cell C handed my account over now it's suspended with their lawyer and been trying to call the legal department the whole day it's a waist of my time and resource and the one lady even dropped the call on me </p>

0
Replies (4)
Cell C
Cell C's reply07 Sept 2016, 12:27
Official

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

MQ
Mzuvukile Q's update07 Sept 2016, 13:01
Reviewer Update

Good Day

I will be patiently waiting for the call

Cell C
Cell C's reply08 Sept 2016, 08:50
Official

Theodorah has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

MQ
Mzuvukile Q's update08 Sept 2016, 10:50
Reviewer Update

Dear Cell C Theodora was very help full but I still have a problem with the NDS as I was talking to a lady yesterday as my querie was not resolved and she said she would call me today and she didn't I tried calling her again and I can't get throughout to anyone again I'm between a rock and a hard place again