WB
Willie B

1 reviews | Active since Dec 2015

15 Dec 2015, 18:42

Cell C Delivery Mess-up

I placed an order on line for a Cell C contract phone, about a month ago. On Thursday 2015-12-04, a courier showed up at my chosen delivery address, without prior notification. My dad was there, offering to phone me as I could be there within 30 minutes. However, the arrogant and rude delivery guy told my dad that he is not prepared to wait. That same afternoon, I received a text message that they will deliver the next day (Friday 06-12-2015 and that I should be available between 08:00 and 17:00. I then put in a day's leave at work and waited the whole day, but no sign of the delivery. Two weeks went by and yesterday 2015-12-14, I received another text message that they will deliver today, 2015-12-15. Once again, a day's leave from work, waited the whole day, and nothing. They can now send my phone to my closest branch (Kollonade). I'm done, no more waiting for a delivery! I give them until Friday 2015-12-18 by C.O.B., after that I will cancel the deal with immediate effect.

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Replies (1)
Cell C
Cell C's reply17 Dec 2015, 07:24
Official
Hello $wil****b,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN

Best regards,