SC
Sue C
1 reviews | Active since Apr 2019
04 Sept 2025, 01:13
Cell C Delay – ITC Removal Still Not Actioned (Case ***)
We paid Cell C in full on 16 August 2025 under Case ***, but there is still no confirmation that our Director has been cleared from ITC. This delay is directly blocking the purchase of a vehicle needed for our company. The Credit Team remains silent despite repeated follow-ups. We demand urgent confirmation of removal.
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Replies (4)SC
Sue C's updateReviewer Update
04 Sept 2025, 01:15 The account was originally compromised when our Director’s phone was hacked (reported to SAPS) and was cancelled instore. No invoices or statements were ever received, yet a debit order was linked without communication. We only discovered the ITC listing when our bank alerted us. Despite full settlement, Cell C has failed to act. If not resolved immediately, we will escalate to ICASA, NCR, and the credit bureaus.
SC
Sue C's update04 Sept 2025, 01:15
Reviewer Update
The account was originally compromised when our Director’s phone was hacked (reported to SAPS) and was cancelled instore. No invoices or statements were ever received, yet a debit order was linked without communication. We only discovered the ITC listing when our bank alerted us. Despite full settlement, Cell C has failed to act. If not resolved immediately, we will escalate to ICASA, NCR, and the credit bureaus.
Cell C's replyOfficial
05 Sept 2025, 19:30Dear Sue Conradie,
Thank you for your time earlier.
We have contacted you and would like to confirm that your query has been escalated to our B2B team for verification regarding your confirmation letter for the closed account. We will provide you with an update as soon as we receive feedback from them.
We appreciate your patience while we work on this matter.
Kind regards,
Cell C | TM
Thank you for your time earlier.
We have contacted you and would like to confirm that your query has been escalated to our B2B team for verification regarding your confirmation letter for the closed account. We will provide you with an update as soon as we receive feedback from them.
We appreciate your patience while we work on this matter.
Kind regards,
Cell C | TM
Cell C's reply05 Sept 2025, 19:30
Official
Dear Sue Conradie,
Thank you for your time earlier.
We have contacted you and would like to confirm that your query has been escalated to our B2B team for verification regarding your confirmation letter for the closed account. We will provide you with an update as soon as we receive feedback from them.
We appreciate your patience while we work on this matter.
Kind regards,
Cell C | TM
Thank you for your time earlier.
We have contacted you and would like to confirm that your query has been escalated to our B2B team for verification regarding your confirmation letter for the closed account. We will provide you with an update as soon as we receive feedback from them.
We appreciate your patience while we work on this matter.
Kind regards,
Cell C | TM
SC
Sue C's updateReviewer Update
05 Sept 2025, 20:13Cell C has had since 16 August 2025 to resolve my complaint. On 05 September at 10:54, they called and promised a callback before close of business. That never happened. Enough is enough.
- No resolution.
- No written reply.
- Repeated broken promises.
SC
Sue C's update05 Sept 2025, 20:13
Reviewer Update
Cell C has had since 16 August 2025 to resolve my complaint. On 05 September at 10:54, they called and promised a callback before close of business. That never happened. Enough is enough.
- No resolution.
- No written reply.
- Repeated broken promises.
Cell C's replyOfficial
05 Sept 2025, 20:19We sincerely apologize for the delays and the repeated inconvenience you have experienced regarding your query. We understand your frustration and acknowledge that our service has not met your expectations.
Please be assured that your matter has been escalated to the B2B team for urgent review, and we are actively following up to ensure it is addressed as a priority. We regret that previous promises for callbacks and updates were not fulfilled and understand the impact this has caused.
While you have the right to escalate this matter to ICASA, we remain committed to resolving your query internally if you allow us the opportunity to do so. We will provide you with a written update as soon as we receive feedback from our B2B team.
We deeply appreciate your patience thus far and regret the inconvenience caused.
Kind regards,
Cell C | TM
Please be assured that your matter has been escalated to the B2B team for urgent review, and we are actively following up to ensure it is addressed as a priority. We regret that previous promises for callbacks and updates were not fulfilled and understand the impact this has caused.
While you have the right to escalate this matter to ICASA, we remain committed to resolving your query internally if you allow us the opportunity to do so. We will provide you with a written update as soon as we receive feedback from our B2B team.
We deeply appreciate your patience thus far and regret the inconvenience caused.
Kind regards,
Cell C | TM
Cell C's reply05 Sept 2025, 20:19
Official
We sincerely apologize for the delays and the repeated inconvenience you have experienced regarding your query. We understand your frustration and acknowledge that our service has not met your expectations.
Please be assured that your matter has been escalated to the B2B team for urgent review, and we are actively following up to ensure it is addressed as a priority. We regret that previous promises for callbacks and updates were not fulfilled and understand the impact this has caused.
While you have the right to escalate this matter to ICASA, we remain committed to resolving your query internally if you allow us the opportunity to do so. We will provide you with a written update as soon as we receive feedback from our B2B team.
We deeply appreciate your patience thus far and regret the inconvenience caused.
Kind regards,
Cell C | TM
Please be assured that your matter has been escalated to the B2B team for urgent review, and we are actively following up to ensure it is addressed as a priority. We regret that previous promises for callbacks and updates were not fulfilled and understand the impact this has caused.
While you have the right to escalate this matter to ICASA, we remain committed to resolving your query internally if you allow us the opportunity to do so. We will provide you with a written update as soon as we receive feedback from our B2B team.
We deeply appreciate your patience thus far and regret the inconvenience caused.
Kind regards,
Cell C | TM