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Bryan A
1 reviews | Active since Nov 2019
11 Oct 2021, 12:45
Cell C de*****ing customers
I am still struggling to get help from cell C regarding the so called arears on my account No one seems to be able to help or assist.
***!!!!! CELL C IS TRYING TO DEBIT AN ACCOUNT THAT DOES NOT EXIST YET I CHANGED MY PAYMENT METHOD. THEY ARE ACKNOWLEDGING MY MONTHLY PAYMENTS BUT STILL SAY MY ACCOUNT IS IN AREARS WITH NO EXPLANATION. BEEN STRUGGLING FOR THE LAST 2 MONTHS TO GET PROPER HELP. MANY CALLS LOGGED AND CASE NUMBERS BUT NO ASSISTANCE
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Replies (3)BA
Bryan A's updateReviewer Update
11 Oct 2021, 12:49Cell C is the absolute worst service provider I have ever had to deal with. Absolutely bull**** service and a don't care attitude to customers. The most pathetic company to ever deal with, even dealing with govt dept is better than cell C. Just a horrible experience everytime I have to call into cell C. The most unprofessional and inexperienced staff
BA
Bryan A's update11 Oct 2021, 12:49
Reviewer Update
Cell C is the absolute worst service provider I have ever had to deal with. Absolutely bull**** service and a don't care attitude to customers. The most pathetic company to ever deal with, even dealing with govt dept is better than cell C. Just a horrible experience everytime I have to call into cell C. The most unprofessional and inexperienced staff
Cell C's replyOfficial
11 Oct 2021, 16:43Unfortunately, this reference number is not reflecting anything.
Please provide us with your Cell C number/ID number.
^MP
Please provide us with your Cell C number/ID number.
^MP
Cell C's reply11 Oct 2021, 16:43
Official
Unfortunately, this reference number is not reflecting anything.
Please provide us with your Cell C number/ID number.
^MP
Please provide us with your Cell C number/ID number.
^MP
BA
Bryan A's updateReviewer Update
12 Oct 2021, 10:03CELL C DEPENDS ON THEIR OUTSOURCED CALL CENTERS WAY TOO MUCH AND ALSO PAYING A PREMIUM PER SEAT COST YET THE OUTSOURCED CENTERS HIRE SUCH POOR QUALITY STAFF WHICH ARE SO POORLY TRAINED TO HANDLE CONTRACT CUSTOMERS. THAT IS WHY CELL C ARE SPIRALING TOWARDS BANKRUPTCY QUICK AND FAST. DON'T CARE ABOUT THEIR CUSTOMERS BEST INTEREST BUT CUTTING DEALINGS TO BENEFIT INDIVIDUALS FROM THE OUTSOURCING PROCESS. ABSOLUTELY PATHETIC!!!!
BA
Bryan A's update12 Oct 2021, 10:03
Reviewer Update
CELL C DEPENDS ON THEIR OUTSOURCED CALL CENTERS WAY TOO MUCH AND ALSO PAYING A PREMIUM PER SEAT COST YET THE OUTSOURCED CENTERS HIRE SUCH POOR QUALITY STAFF WHICH ARE SO POORLY TRAINED TO HANDLE CONTRACT CUSTOMERS. THAT IS WHY CELL C ARE SPIRALING TOWARDS BANKRUPTCY QUICK AND FAST. DON'T CARE ABOUT THEIR CUSTOMERS BEST INTEREST BUT CUTTING DEALINGS TO BENEFIT INDIVIDUALS FROM THE OUTSOURCING PROCESS. ABSOLUTELY PATHETIC!!!!