Cell C: Definition of uselessness with upgrade

My contract is under my sister's name. She phoned Wednesday afternoon where she was told the Core Premium will take between 3 and 7 working days to arrive.<br> <br> I inquired earlier to phoned later and told that there is none in stock. I asked the agent to phone me back after 12 seeing as I was busy. Just before 11 I send another message to notify I'm finished and the agent can phone me. After 12 I phoned the centre to be connected with the agent, who phoned then that same time. She said that she send an email to that section about the phones, but had heard nothing in more than 2 hours.<br> <br> After 2 I phoned the centre again to only be switched from one department to another. When I asked to speak to a supervisor that agent gave me the whole speech about having to speak to my sister. How lazy are you guys and with PATHETIC excuses?! I then spoke to Jerard, saying there is no stock and only in 2 weeks times, they PROBASBLY made a mistake, giving NO OTHER SOLUTIONS.Being a contract client over 10 years and be treated like **** EVERY TIME!<br> <br> I expect a new phone ASAP or I will take this as far ass possible. I also expect some form of compensation for being ******ed around like this! UNACCEPTABLE