1 reviews | Active since Mar 2014
CELL C Deducting more than the agreed debit order.
I have been with Cell C for almost 20years, there wont be more years coming.
I thought I was being smart by upgrading one number and adding a second data account with Cell C. I signed up for the SmartData 20GB @ R149.00, only to have my debit order bounce in February. To my dismay, Cell C was trying to take more money from my account than we agreed upon. Now I am facing fines for unpaid contract fees. I reached out to Cell C, but months have passed without any resolution.
After self authenticating myself, the call center agent questioned my identity and abruptly ended the call. Now I see on the Cell C app that I owe R1775.97 with no explanation or feedback on why I am being charged more than my contracted amount. To make matters worse, Cell C claims I cannot prove my identity, so they refuse to assist me. I have tried reaching out through various channels, but no one at Cell C seems capable of helping me.
I have hit a dead end and feel completely defeated. Please learn from my experience and avoid dealing with Cell C to save yourself from the frustration and disappointment.
My hope is that in some effort Cell C cares enough about their clients although i doubt it to resolve the issue. in the unlikelihood they do some info below for their investigation. Agreement numbers: *** ***
On payday, I paid off both my Cell C accounts - R1300 for my cell phone (R1221 owing) and R2600 for my outstanding data package (R2140 owing). However, while my cell phone account showed as paid on the 27th, my data account still showed as owing. When I contacted the Call Centre, I was informed that the payment for the data account had not yet reflected and I needed to wait. I also Notice that proof of payment was also sent from the bank at the same time.
The next day, I received an SMS stating that my request to cancel my accounts had been approved and they were now closed. Cell C now informed that the data accounts had been cancelled and I would not receive any data even although I paid. Additionally, they mentioned that the extra money paid would be refunded at their convenience.
To summarize, I have paid nearly R3000 to Cell C for data this year without receiving any data due to my account being on hold(on hold for non payment whlst i was disputing the charges). This situation does not seem right to me and I am deeply concerned about the lack of resolution from Cell C.
Copy ema
On payday, I paid off both my Cell C accounts - R1300 for my cell phone (R1221 owing) and R2600 for my outstanding data package (R2140 owing). However, while my cell phone account showed as paid on the 27th, my data account still showed as owing. When I contacted the Call Centre, I was informed that the payment for the data account had not yet reflected and I needed to wait. I also Notice that proof of payment was also sent from the bank at the same time.
The next day, I received an SMS stating that my request to cancel my accounts had been approved and they were now closed. Cell C now informed that the data accounts had been cancelled and I would not receive any data even although I paid. Additionally, they mentioned that the extra money paid would be refunded at their convenience.
To summarize, I have paid nearly R3000 to Cell C for data this year without receiving any data due to my account being on hold(on hold for non payment whlst i was disputing the charges). This situation does not seem right to me and I am deeply concerned about the lack of resolution from Cell C.
Copy ema