KL
Karen L
1 reviews | Active since Oct 2019
02 Mar 2020, 16:22
CELL C DEDUCTING MONEY WITHOUT CONSENT AND AFFECTING MY BANK ACCOUNT!!!
Cell C deducting money from my bank account without authorization!
Cell C deducted R200 at the beginning of December without my consent. I reversed the transaction as I am with Standard Bank and have the access on my online banking to do this. I do not hold any Cell C contracts.
Cell C have now caused my bank account to have ***** alert on it, therefore when trying to increase my Standard Bank overdraft the South African ***** team have notified me that Cell C need to let up on this so that my account can be cleared and I can get my overdraft increase approved.
I am very unhappy as I have nothing to do with Cell C, yet Cell C are the ones putting me in a difficult financial position and feel this is completely irresponsible of Cell C. I have tried to call 2 people at Cell C, Standard Bank were kind enough to provide me with numbers but now no one at Cell C answers. I need my account cleared and this sorted out by Cell C within 24 hours so my application with Standard Bank can go through.
I expect an immediate reply on this please.
Thank you Karen Leotta
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
02 Mar 2020, 20:52Good day Karen Leotta
Thank you for contacting us.
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to *** and our ***** department will investigate the matter and close the account.
^NT
Thank you for contacting us.
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to *** and our ***** department will investigate the matter and close the account.
^NT
Cell C's reply02 Mar 2020, 20:52
Official
Good day Karen Leotta
Thank you for contacting us.
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to *** and our ***** department will investigate the matter and close the account.
^NT
Thank you for contacting us.
Please send us an affidavit stating that you have never app**** for a contract with Cell C and include a copy of your ID and your bank statement to *** and our ***** department will investigate the matter and close the account.
^NT
KL
Karen L's updateReviewer Update
03 Mar 2020, 10:52Good Day
I have sent the documents now to the email address provided.
Please urgently resolve this today as I am needing to complete applications with the bank today for my overdraft.
Thank you
Karen
I have sent the documents now to the email address provided.
Please urgently resolve this today as I am needing to complete applications with the bank today for my overdraft.
Thank you
Karen
KL
Karen L's update03 Mar 2020, 10:52
Reviewer Update
Good Day
I have sent the documents now to the email address provided.
Please urgently resolve this today as I am needing to complete applications with the bank today for my overdraft.
Thank you
Karen
I have sent the documents now to the email address provided.
Please urgently resolve this today as I am needing to complete applications with the bank today for my overdraft.
Thank you
Karen
Cell C's replyOfficial
03 Mar 2020, 11:42Good Morning Karen Leotta
We have received your documents and escalated your query for further assistance.
Do expect our call.
^TN
We have received your documents and escalated your query for further assistance.
Do expect our call.
^TN
Cell C's reply03 Mar 2020, 11:42
Official
Good Morning Karen Leotta
We have received your documents and escalated your query for further assistance.
Do expect our call.
^TN
We have received your documents and escalated your query for further assistance.
Do expect our call.
^TN
KL
Karen L's updateReviewer Update
03 Mar 2020, 17:16Good Day
Please advise when I can expect a reply as I did note a few times this is urgent and need this closed out and resolved as a matter of urgency.
Regards
Karen
Please advise when I can expect a reply as I did note a few times this is urgent and need this closed out and resolved as a matter of urgency.
Regards
Karen
KL
Karen L's update03 Mar 2020, 17:16
Reviewer Update
Good Day
Please advise when I can expect a reply as I did note a few times this is urgent and need this closed out and resolved as a matter of urgency.
Regards
Karen
Please advise when I can expect a reply as I did note a few times this is urgent and need this closed out and resolved as a matter of urgency.
Regards
Karen
KL
Karen L's updateReviewer Update
04 Mar 2020, 11:52Good Morning
It has been 24 hours since you confirmed you received my documents however no one has contacted me to let me know what is happening. As previously stated a number of times this is urgent.
Please urgently advise on this.
Regards
Karen
It has been 24 hours since you confirmed you received my documents however no one has contacted me to let me know what is happening. As previously stated a number of times this is urgent.
Please urgently advise on this.
Regards
Karen
KL
Karen L's update04 Mar 2020, 11:52
Reviewer Update
Good Morning
It has been 24 hours since you confirmed you received my documents however no one has contacted me to let me know what is happening. As previously stated a number of times this is urgent.
Please urgently advise on this.
Regards
Karen
It has been 24 hours since you confirmed you received my documents however no one has contacted me to let me know what is happening. As previously stated a number of times this is urgent.
Please urgently advise on this.
Regards
Karen
KL
Karen L's updateReviewer Update
13 Mar 2020, 14:29Good Day
The account has been closed now however when I go and run a credit report this account is still showing and has a balance on it.
This is negatively affecting my credit - this matter therefore is NOT resolved.
Please urgently advise as if this is not sorted out and the balance reversed I will open a case with SAPS.
I would like a full statement stating a zero balance and the account is closed.
I also want to find out where this account was opened as I find it utterly irresponsible for not checking when people open accounts. This has had massive implications as my ID is now red flagged thanks to Cell C.
Please respond to me today. I want that balance at zero and a full statement today.
The account has been closed now however when I go and run a credit report this account is still showing and has a balance on it.
This is negatively affecting my credit - this matter therefore is NOT resolved.
Please urgently advise as if this is not sorted out and the balance reversed I will open a case with SAPS.
I would like a full statement stating a zero balance and the account is closed.
I also want to find out where this account was opened as I find it utterly irresponsible for not checking when people open accounts. This has had massive implications as my ID is now red flagged thanks to Cell C.
Please respond to me today. I want that balance at zero and a full statement today.
KL
Karen L's update13 Mar 2020, 14:29
Reviewer Update
Good Day
The account has been closed now however when I go and run a credit report this account is still showing and has a balance on it.
This is negatively affecting my credit - this matter therefore is NOT resolved.
Please urgently advise as if this is not sorted out and the balance reversed I will open a case with SAPS.
I would like a full statement stating a zero balance and the account is closed.
I also want to find out where this account was opened as I find it utterly irresponsible for not checking when people open accounts. This has had massive implications as my ID is now red flagged thanks to Cell C.
Please respond to me today. I want that balance at zero and a full statement today.
The account has been closed now however when I go and run a credit report this account is still showing and has a balance on it.
This is negatively affecting my credit - this matter therefore is NOT resolved.
Please urgently advise as if this is not sorted out and the balance reversed I will open a case with SAPS.
I would like a full statement stating a zero balance and the account is closed.
I also want to find out where this account was opened as I find it utterly irresponsible for not checking when people open accounts. This has had massive implications as my ID is now red flagged thanks to Cell C.
Please respond to me today. I want that balance at zero and a full statement today.
KL
Karen L's updateReviewer Update
16 Mar 2020, 14:45Good Day,
So yet again I am not receiving any feedback. Cell C are a disgrace.
I need someone at Cell C to contact the credit bureau and have this account removed from my name.
I am not sure if Cell C are aware of how the entire process works, however although you have closed my account the amount needs to be removed and the account needs to be removed by the credit bureau. This unfortunately does create extra work for Cell C, however this is not my problem as the account was opened ever so easily in my name so please utilize the time correctly and make contact with the bureau to remove the account from my name.
I am not sure what time frame I need to give Cell C as apparently you work your own hours.
For the 2nd time, please get someone to contact me and send me some proof that this has been taken up with the credit bureau.
Should this not be done I will return to SAPS and open a case of *****.
So yet again I am not receiving any feedback. Cell C are a disgrace.
I need someone at Cell C to contact the credit bureau and have this account removed from my name.
I am not sure if Cell C are aware of how the entire process works, however although you have closed my account the amount needs to be removed and the account needs to be removed by the credit bureau. This unfortunately does create extra work for Cell C, however this is not my problem as the account was opened ever so easily in my name so please utilize the time correctly and make contact with the bureau to remove the account from my name.
I am not sure what time frame I need to give Cell C as apparently you work your own hours.
For the 2nd time, please get someone to contact me and send me some proof that this has been taken up with the credit bureau.
Should this not be done I will return to SAPS and open a case of *****.
KL
Karen L's update16 Mar 2020, 14:45
Reviewer Update
Good Day,
So yet again I am not receiving any feedback. Cell C are a disgrace.
I need someone at Cell C to contact the credit bureau and have this account removed from my name.
I am not sure if Cell C are aware of how the entire process works, however although you have closed my account the amount needs to be removed and the account needs to be removed by the credit bureau. This unfortunately does create extra work for Cell C, however this is not my problem as the account was opened ever so easily in my name so please utilize the time correctly and make contact with the bureau to remove the account from my name.
I am not sure what time frame I need to give Cell C as apparently you work your own hours.
For the 2nd time, please get someone to contact me and send me some proof that this has been taken up with the credit bureau.
Should this not be done I will return to SAPS and open a case of *****.
So yet again I am not receiving any feedback. Cell C are a disgrace.
I need someone at Cell C to contact the credit bureau and have this account removed from my name.
I am not sure if Cell C are aware of how the entire process works, however although you have closed my account the amount needs to be removed and the account needs to be removed by the credit bureau. This unfortunately does create extra work for Cell C, however this is not my problem as the account was opened ever so easily in my name so please utilize the time correctly and make contact with the bureau to remove the account from my name.
I am not sure what time frame I need to give Cell C as apparently you work your own hours.
For the 2nd time, please get someone to contact me and send me some proof that this has been taken up with the credit bureau.
Should this not be done I will return to SAPS and open a case of *****.
KL
Karen L's updateReviewer Update
17 Mar 2020, 14:39Good Day
STILL NO ONE HAS CALLED ME OR MAILED ME.
I have spoken with the SAFPS and they have noted that Cell C has listed me as the "*********"?
So what needs to happen is you need to call me back so we can sort this out so I can carry on with my life as Cell C has now blocked my ID due to negligence.
I have been given a number to call and no one answers.
I am beyond frustrated, I am a Customer Services Manager and really cannot call the service I am getting from Cell Customer Service.
I would like a call urgently please so I can sort this out.
PLEASE SORT THIS OUT TODAY.
STILL NO ONE HAS CALLED ME OR MAILED ME.
I have spoken with the SAFPS and they have noted that Cell C has listed me as the "*********"?
So what needs to happen is you need to call me back so we can sort this out so I can carry on with my life as Cell C has now blocked my ID due to negligence.
I have been given a number to call and no one answers.
I am beyond frustrated, I am a Customer Services Manager and really cannot call the service I am getting from Cell Customer Service.
I would like a call urgently please so I can sort this out.
PLEASE SORT THIS OUT TODAY.
KL
Karen L's update17 Mar 2020, 14:39
Reviewer Update
Good Day
STILL NO ONE HAS CALLED ME OR MAILED ME.
I have spoken with the SAFPS and they have noted that Cell C has listed me as the "*********"?
So what needs to happen is you need to call me back so we can sort this out so I can carry on with my life as Cell C has now blocked my ID due to negligence.
I have been given a number to call and no one answers.
I am beyond frustrated, I am a Customer Services Manager and really cannot call the service I am getting from Cell Customer Service.
I would like a call urgently please so I can sort this out.
PLEASE SORT THIS OUT TODAY.
STILL NO ONE HAS CALLED ME OR MAILED ME.
I have spoken with the SAFPS and they have noted that Cell C has listed me as the "*********"?
So what needs to happen is you need to call me back so we can sort this out so I can carry on with my life as Cell C has now blocked my ID due to negligence.
I have been given a number to call and no one answers.
I am beyond frustrated, I am a Customer Services Manager and really cannot call the service I am getting from Cell Customer Service.
I would like a call urgently please so I can sort this out.
PLEASE SORT THIS OUT TODAY.