JP
Jaco P
1 reviews | Active since Nov 2018
22 Dec 2021, 12:44
Cell C deducted money out of my account wrongfully
Cell C deducted from my account twice after phone calls and emails the money still has not been returned to my account this is not acceptable this is my money, to be stuck before Christmas without money because a company does just what they want with your money!!! I want an email address of someone i can report this to please, as i am not getting assisted.
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
22 Dec 2021, 13:58Hi Jaco Paul
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding the query that you have raised.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding the query that you have raised.
Regards
^MP
Cell C's reply22 Dec 2021, 13:58
Official
Hi Jaco Paul
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding the query that you have raised.
Regards
^MP
Thank you for contacting Cell C.
Our team will be in touch to provide assistance regarding the query that you have raised.
Regards
^MP
JP
Jaco P's updateReviewer Update
22 Dec 2021, 15:11Shocking!! Thanks for the promise of providing assistance to me as you stated on the social platform... only to phone and tell me " Sorry, you wont have your money back before Christmas as you will have to wait 7 days to claim it back. So you take money out of my account and then keep it 7 days.... How many people do you do this to? And the interest you earn from all these "ERRORS" . Not acceptable I want my money returned to my account immediately. Why do I have to suffer because of your errors. #CellCworstcustomerservice
JP
Jaco P's update22 Dec 2021, 15:11
Reviewer Update
Shocking!! Thanks for the promise of providing assistance to me as you stated on the social platform... only to phone and tell me " Sorry, you wont have your money back before Christmas as you will have to wait 7 days to claim it back. So you take money out of my account and then keep it 7 days.... How many people do you do this to? And the interest you earn from all these "ERRORS" . Not acceptable I want my money returned to my account immediately. Why do I have to suffer because of your errors. #CellCworstcustomerservice
Cell C's replyOfficial
22 Dec 2021, 16:31We can only advise according to the feedback that we receive.
^MP
^MP
Cell C's reply22 Dec 2021, 16:31
Official
We can only advise according to the feedback that we receive.
^MP
^MP
JP
Jaco P's updateReviewer Update
23 Dec 2021, 07:26What Feedback would you need, you have the bank statements to prove that you took my money twice. I would like a ombudsman contact please
JP
Jaco P's update23 Dec 2021, 07:26
Reviewer Update
What Feedback would you need, you have the bank statements to prove that you took my money twice. I would like a ombudsman contact please
JP
Jaco P's updateReviewer Update
28 Dec 2021, 13:44If there is anyone on this platform able to assist me with the ombudsman's contact details please do so this is ********** behavior from a national company they still have mot paid back my double deductions I have all the emails as proof and bank statements they keep telling me they cant contact me yet I have screenshots of durations of calls both ways. I have emailed them bank statements the first operator said it would be back in my account within 48 hours the a week still nothing now they say they are keeping it for a next debit. how is this even legal.
IS THERE EVEN AN CUSTOMER RELATIONS OFFICER AT CELL C I DOUBT THIS
IS THERE EVEN AN CUSTOMER RELATIONS OFFICER AT CELL C I DOUBT THIS
JP
Jaco P's update28 Dec 2021, 13:44
Reviewer Update
If there is anyone on this platform able to assist me with the ombudsman's contact details please do so this is ********** behavior from a national company they still have mot paid back my double deductions I have all the emails as proof and bank statements they keep telling me they cant contact me yet I have screenshots of durations of calls both ways. I have emailed them bank statements the first operator said it would be back in my account within 48 hours the a week still nothing now they say they are keeping it for a next debit. how is this even legal.
IS THERE EVEN AN CUSTOMER RELATIONS OFFICER AT CELL C I DOUBT THIS
IS THERE EVEN AN CUSTOMER RELATIONS OFFICER AT CELL C I DOUBT THIS
JP
Jaco P's updateReviewer Update
03 Jan 2022, 14:24 Hi Everyone please note forget all the nice replies from Cell C they have still got my money. They kept it for the next payment. there then is a balance due to me still that they promised to repay into my account this still has not happened. I will definitely be taking this further.
They are dishonest and continue to lie about repaying. and Cell C customer care why don't you go draw all the recordings that your trained staff have promised me. my number is ***
They are dishonest and continue to lie about repaying. and Cell C customer care why don't you go draw all the recordings that your trained staff have promised me. my number is ***
JP
Jaco P's update03 Jan 2022, 14:24
Reviewer Update
Hi Everyone please note forget all the nice replies from Cell C they have still got my money. They kept it for the next payment. there then is a balance due to me still that they promised to repay into my account this still has not happened. I will definitely be taking this further.
They are dishonest and continue to lie about repaying. and Cell C customer care why don't you go draw all the recordings that your trained staff have promised me. my number is ***
They are dishonest and continue to lie about repaying. and Cell C customer care why don't you go draw all the recordings that your trained staff have promised me. my number is ***