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elmarieb E
1 reviews | Active since May 2016
05 Sept 2023, 16:57
Cell C deduct full amount for 4 days of benefits
If I can rate them a minus 1000 I would do so. So I cancelled my contract last month and they tell me it will be cancelled on the 4th of September. So all the benefits that was loaded on the 1st was cancelled on the 4th - yet I have to pay for the FULL month at the end of September - so I am, paying R900 for 4 days of benefits - Basically they are *****ING 26 days from me and Im told this is how Cell C operates. For people thinking of getting a contractr on Cell C - run away as quick as you can. You will be ****** eventually when you try to end that contract
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Replies (3)
Cell C's replyOfficial
05 Sept 2023, 17:21Good day Elmarie B
Thank you for reaching out.
Kindly be advised that on the month of September you will be paying for Augusts usage , which will be on the statement generated at the beginning of September/end of August.
Regards
NH
Thank you for reaching out.
Kindly be advised that on the month of September you will be paying for Augusts usage , which will be on the statement generated at the beginning of September/end of August.
Regards
NH
Cell C's reply05 Sept 2023, 17:21
Official
Good day Elmarie B
Thank you for reaching out.
Kindly be advised that on the month of September you will be paying for Augusts usage , which will be on the statement generated at the beginning of September/end of August.
Regards
NH
Thank you for reaching out.
Kindly be advised that on the month of September you will be paying for Augusts usage , which will be on the statement generated at the beginning of September/end of August.
Regards
NH
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elmarieb E's updateReviewer Update
05 Sept 2023, 18:12I think you did not read properly. I paid on 1 Septemebr and I am not complaingin about this. I am complaining at the bill that is due 30 September that is decudeted from my account on 1 October.
So you are saying on 1 October I am paying for data in August. Bull. I paid on 1 September for the August data meaning that at end September I should only pay for the 4 days.
So you are saying on 1 October I am paying for data in August. Bull. I paid on 1 September for the August data meaning that at end September I should only pay for the 4 days.
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elmarieb E's update05 Sept 2023, 18:12
Reviewer Update
I think you did not read properly. I paid on 1 Septemebr and I am not complaingin about this. I am complaining at the bill that is due 30 September that is decudeted from my account on 1 October.
So you are saying on 1 October I am paying for data in August. Bull. I paid on 1 September for the August data meaning that at end September I should only pay for the 4 days.
So you are saying on 1 October I am paying for data in August. Bull. I paid on 1 September for the August data meaning that at end September I should only pay for the 4 days.
Cell C's replyOfficial
05 Sept 2023, 18:41Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards
^MN
^MN
Cell C's reply05 Sept 2023, 18:41
Official
Please receive our apologies for the unpleasant experience received thus far,
The matter has been escalated for further assistance, please expect a call from us to assist.
The matter has been escalated for further assistance, please expect a call from us to assist.
Regards
^MN
^MN