1 reviews | Active since Jan 2022
Cell C declines upgrade due to their own accounting mess
I've been trying for months to correct my account with Cell C - i.e. a payment that had not been transferred to the correct reference number as requested approx 10 times (since October 2021), unreceipted payments, incorrect debit orders running off my account, lots of time spent on calls following up, and starting from scratch.
Four months later my account is now in credit. I apply for an upgrade that was due in October but its declined due to my account issues for the past few months. I explain my story all over again but it's met with a decline,. Try again in 3 months, they say. No thank you Cell C. I will cancel all my lines and take my business elsewhere.
PS: while I am waiting to receive feedback on my upgrade, a Cell C consultant (Mr Hadebe) processes an upgrade with me, enters into a legal and binding contract confirming the upgrade, but of course now there is no record of this on the system.
Never had a hassle with upgrades. Not a happy customer.
It has already been escalated a few times still with no reasonable response.
It has already been escalated a few times still with no reasonable response.
So I received a call from an agent shortly after my post here, who promised to call me on 1 February to carry out the upgrade with me as the system would then allow it. Come the 1st of February, no one calls me so I call in.
No, the system is still declining as my credit score is low due to the payment issues on my account. What payment issues? The ones that Cell C didnt reallocate and receipt my payments correctly??
So I proceeded to tell the agent I will then have to cancel that line, as there is no use in continuing with Cell C if I cannot do the upgrade. The upgrade was due in October 2021! The agent happily accepts my confirmation to cancel my line.
Cell C, I shudder to think where you will be in time to come with so many unhappy customers... just a pity.
So I received a call from an agent shortly after my post here, who promised to call me on 1 February to carry out the upgrade with me as the system would then allow it. Come the 1st of February, no one calls me so I call in.
No, the system is still declining as my credit score is low due to the payment issues on my account. What payment issues? The ones that Cell C didnt reallocate and receipt my payments correctly??
So I proceeded to tell the agent I will then have to cancel that line, as there is no use in continuing with Cell C if I cannot do the upgrade. The upgrade was due in October 2021! The agent happily accepts my confirmation to cancel my line.
Cell C, I shudder to think where you will be in time to come with so many unhappy customers... just a pity.
I called in again after another successful debit order (as Cell C had requested) but yet my upgrade is declined yet again.
There is no customer care for Cell C customers.
I called in again after another successful debit order (as Cell C had requested) but yet my upgrade is declined yet again.
There is no customer care for Cell C customers.