Cell C declined my request for SIM SWAP!

Cell C declined to conduct SIM swap over the phone claims information I provided is incorrect that is after their poor quality SIM card damaged itself, hence how possible each time I conduct the process "I temporarily suffer from amnesia" I strongly believe that Cell C are OBSESSED WITH SIM SWAP *****, thus does not want to help their customers with the process anymore. I only recharged once and called very few numbers as the SIM was not my primary number as my intention was to discard it after the bundle is exhausted. Unfortunately, it got damaged by itself even before the bundle was exhausted. Now, I lost my bundle and Cell C comes with stories!!!