Cell C debitting amount that's more than what's in the contract

<p>Evening.</p> <p>Cell C contacted me and offered me a phone on contract at the value of R99 a month early last year. As months were passing by they started debiting R250 a month. After few months when I realized that it was consistent I consulted one of their branches in kollonade to inquire. The lady that was helping me checked my statements and told me that the rest of the money is being debited by cell C get more. I asked her to cancel it and she said she can't do that, I need to personally call cell c get more and ask them to cancel it. I did so and they said they will cancel it but the same month they debitted, I called again and they promised to cancel it. One of their consultant called me after a couple of days to ask why I wanted to cancel cell c get more and I explained and they confirmed that they will cancel it, it's been 7 months now to this day they are still debiting.</p> <p>I called cell c customer care and explain everything to them and they told me they cannot help me, I need to constantly call c get more and tell them to cancel it. </p> <p> </p> <p>I then decided to reverse the debits because cell c said they cannot help. </p> <p>Few months later one of their consultants called me to ask why I haven't been making the payments I explained myself to her and she also told me the same thing that they cannot do anything I must call get more. My argument with her was I am a cell c client and cell c handed my details to another company which I do not know and how could they tell me they couldn't help even after I had told them that I had already tried their option and this cell c get more guys are promising me lies. </p> <p>I continued to reverse the debits, when the fourth consultant called me and told me the same thing I kindly asked her to tell me the outstanding amount of the remaining months so that I can settle it and close the contract. </p> <p>She said its not possible because my contract is in areas with about R1100 and I asked how possible can R99 a month accomulate into more than a R1000 she told me that that's including cell c get more and I told her I don't owe get more nothing and I have been trying to ask cell c to cancel it and they said they cannot help so who should take responsibility?. When I learned that she is insisting I asked her to put me through her supervisor because she is just doing what all other three previous consultants did, she then calmly said she will email get more and ask them to cancel. She did so and put me on the email as well that was May 6 2016, May 23 asked if she got any response and May 24 she forwarded the mail that it has been cancelled. </p> <p> </p> <p>This morning one of cell c consultant called me and asked why I haven't been paying, I explained again and she said cell c get more has been cancelled and I have to pay an amount of about R900 because my account is in areas else they will hand my account over to credit collectors. I told her that cell c took 7 months to help me so who's responsibility is it?, why should I pay because they couldn't help?, if they cancelled get more on the 1st month like I had asked my contract wouldn't be in areas but they said they couldn't help and at the same time they were not affected because they were getting their part of the deal because the debits were going through that's why I started reversing them so that they can be equally affected as I am and take actions to fix it and now they decided to do it after 7 months and I have to pay for that interval they took to fix it. </p> <p>I told them I will pay for the outstanding months buy I won't pay for the areas, the bank has been charging me for this reversal as well. </p> <p>Cell C is taking advantage that people are so afraid to be listed as bad payers and they threaten us that they will do so if we don't pay for their nonsense. </p> <p> </p>