NM
Nash M
1 reviews | Active since Feb 2018
26 Aug 2022, 16:24
Cell c debits your account twice, then harass you for an outstanding payment!
Absolutely disgusting service from Cell C and their call center/collections division. 0 stars if it were possible!
Cell debits my account twice. Which then inconvenience myself of having to go to the bank to reverse the one debit order. The bank then charges me a dispute of R45. So not only do I have to spend money to get to the bank but also lose money on the dispute at the bank. For the past 3 weeks I have been harassed by smss, emails and calls to make payment. What's even more frustrating is that they ask you, as the customer to forward proof of payment, after they've debited your account, twice! Surely you should be able to pick this up on your system! I have forwarded the proof of the debit orders or proof of payment 4 times and this morning I get an email, AGAIN, telling me I have an outstanding amount! Get your head out your asses and sort your **** out please! You can debit customers accounts multiple times but can't trace it! Proof of debit order or proof of payment is provided and you still can't fix it? Absolutely Pathetic.
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Replies (4)0
Replies (4)NM
Nash M's updateReviewer Update
27 Aug 2022, 17:38Cell C responded, yet again with another pathetic excuse to hide their mistake and incompetence.
I am therefore posting another negative review until my issue is resolved.
This is by far the worst service.
Yet again, you expect me to run around and spend money out my pocket to fix an error on your side.
The debit order clearly shows 'Cell C' debited the account twice. Not Capitec, but CELL C.
I can understand that capitec's systems could have caused the double debit but it clearly shows that both debits went to Cell C and not Capitec. It would have been a totally different issue if the debit orders were listed as Capitec R649.01 and Cell C R649.01, but it wasn't. Both are listed that the debit orders were from Cell C. So should one be reversed the other still went for Cell C.
I went to the bank to have the debit reversed but Capitec charged me a fee of R45 for disputing the double debit and surely they would have picked up an error on their end, should the one debit order have gone to them and not Cell C.
This is absolutely pathetic.
You are holding me, the customer liable for an outstanding payment, which you can clearly see on the proof of debit order/payment that I have provided you, that both debit orders were for Cell C and not Capitec. But yet your call center continues to call, sms and email to harass me for an outstanding payment. Two payments left my account. If I didn't reverse it, where would the money have gone since you claim to not have received it.
Just fix this! I am not going to run around waste petrol and my time to fix your mistake when it clearly shows that the debit order was from Cell C and not capitec.
I expect the issue to be resolved by you. My R45 to be refunded for the inconvenience and my credit record to be corrected.
If this is not resolved this week, I will continue to post daily negative reviews on Hello Peter and other social media platforms. Im sick and tired of the incompetence of the cellphone services.
I am therefore posting another negative review until my issue is resolved.
This is by far the worst service.
Yet again, you expect me to run around and spend money out my pocket to fix an error on your side.
The debit order clearly shows 'Cell C' debited the account twice. Not Capitec, but CELL C.
I can understand that capitec's systems could have caused the double debit but it clearly shows that both debits went to Cell C and not Capitec. It would have been a totally different issue if the debit orders were listed as Capitec R649.01 and Cell C R649.01, but it wasn't. Both are listed that the debit orders were from Cell C. So should one be reversed the other still went for Cell C.
I went to the bank to have the debit reversed but Capitec charged me a fee of R45 for disputing the double debit and surely they would have picked up an error on their end, should the one debit order have gone to them and not Cell C.
This is absolutely pathetic.
You are holding me, the customer liable for an outstanding payment, which you can clearly see on the proof of debit order/payment that I have provided you, that both debit orders were for Cell C and not Capitec. But yet your call center continues to call, sms and email to harass me for an outstanding payment. Two payments left my account. If I didn't reverse it, where would the money have gone since you claim to not have received it.
Just fix this! I am not going to run around waste petrol and my time to fix your mistake when it clearly shows that the debit order was from Cell C and not capitec.
I expect the issue to be resolved by you. My R45 to be refunded for the inconvenience and my credit record to be corrected.
If this is not resolved this week, I will continue to post daily negative reviews on Hello Peter and other social media platforms. Im sick and tired of the incompetence of the cellphone services.
NM
Nash M's update27 Aug 2022, 17:38
Reviewer Update
Cell C responded, yet again with another pathetic excuse to hide their mistake and incompetence.
I am therefore posting another negative review until my issue is resolved.
This is by far the worst service.
Yet again, you expect me to run around and spend money out my pocket to fix an error on your side.
The debit order clearly shows 'Cell C' debited the account twice. Not Capitec, but CELL C.
I can understand that capitec's systems could have caused the double debit but it clearly shows that both debits went to Cell C and not Capitec. It would have been a totally different issue if the debit orders were listed as Capitec R649.01 and Cell C R649.01, but it wasn't. Both are listed that the debit orders were from Cell C. So should one be reversed the other still went for Cell C.
I went to the bank to have the debit reversed but Capitec charged me a fee of R45 for disputing the double debit and surely they would have picked up an error on their end, should the one debit order have gone to them and not Cell C.
This is absolutely pathetic.
You are holding me, the customer liable for an outstanding payment, which you can clearly see on the proof of debit order/payment that I have provided you, that both debit orders were for Cell C and not Capitec. But yet your call center continues to call, sms and email to harass me for an outstanding payment. Two payments left my account. If I didn't reverse it, where would the money have gone since you claim to not have received it.
Just fix this! I am not going to run around waste petrol and my time to fix your mistake when it clearly shows that the debit order was from Cell C and not capitec.
I expect the issue to be resolved by you. My R45 to be refunded for the inconvenience and my credit record to be corrected.
If this is not resolved this week, I will continue to post daily negative reviews on Hello Peter and other social media platforms. Im sick and tired of the incompetence of the cellphone services.
I am therefore posting another negative review until my issue is resolved.
This is by far the worst service.
Yet again, you expect me to run around and spend money out my pocket to fix an error on your side.
The debit order clearly shows 'Cell C' debited the account twice. Not Capitec, but CELL C.
I can understand that capitec's systems could have caused the double debit but it clearly shows that both debits went to Cell C and not Capitec. It would have been a totally different issue if the debit orders were listed as Capitec R649.01 and Cell C R649.01, but it wasn't. Both are listed that the debit orders were from Cell C. So should one be reversed the other still went for Cell C.
I went to the bank to have the debit reversed but Capitec charged me a fee of R45 for disputing the double debit and surely they would have picked up an error on their end, should the one debit order have gone to them and not Cell C.
This is absolutely pathetic.
You are holding me, the customer liable for an outstanding payment, which you can clearly see on the proof of debit order/payment that I have provided you, that both debit orders were for Cell C and not Capitec. But yet your call center continues to call, sms and email to harass me for an outstanding payment. Two payments left my account. If I didn't reverse it, where would the money have gone since you claim to not have received it.
Just fix this! I am not going to run around waste petrol and my time to fix your mistake when it clearly shows that the debit order was from Cell C and not capitec.
I expect the issue to be resolved by you. My R45 to be refunded for the inconvenience and my credit record to be corrected.
If this is not resolved this week, I will continue to post daily negative reviews on Hello Peter and other social media platforms. Im sick and tired of the incompetence of the cellphone services.
Cell C's replyOfficial
28 Aug 2022, 13:30Good day Nash
Please refer to your email. We have already rep****.
^NT
Please refer to your email. We have already rep****.
^NT
Cell C's reply28 Aug 2022, 13:30
Official
Good day Nash
Please refer to your email. We have already rep****.
^NT
Please refer to your email. We have already rep****.
^NT
NM
Nash M's updateReviewer Update
28 Aug 2022, 19:39So have I and I'm yet to receive proper assistance, as I've just been receiving excuses so far.
NM
Nash M's update28 Aug 2022, 19:39
Reviewer Update
So have I and I'm yet to receive proper assistance, as I've just been receiving excuses so far.
NM
Nash M's updateReviewer Update
30 Aug 2022, 14:14I finally received a reference.
I suppose we continue the waiting game and further harassment until this is actually resolved.
I suppose we continue the waiting game and further harassment until this is actually resolved.
NM
Nash M's update30 Aug 2022, 14:14
Reviewer Update
I finally received a reference.
I suppose we continue the waiting game and further harassment until this is actually resolved.
I suppose we continue the waiting game and further harassment until this is actually resolved.