MV
Marco V

1 reviews | Active since Oct 2018

27 Sept 2023, 13:51

Cell C debits my account when they feel like putting through debit order.

I've phoned Cell C about 5 times about debiting my account before my normal debit date. I keep on telling them that my employer pays salaries on the 25th of the month, even if it is a public holiday. One exception is in December when the pay my salary on the 23rd, NOT A WEEK BEFORE THE 25th. They flatly ignore me and debit my account before the 25th. This month they debited my account on the 22nd. Then I receive a SMS stating there was no funds in my account. What in the world gives them the right to debit my account on a different date as the date I signed my debit order for. They are F#cking around with my credit score. I am soooooooooooooo sick and tired of Cell C deciding on their own, without my permission, to debit my bank account on dates as they feel fits them. I phone them when I recieve the sms saying they will debit before the time, but I am wasting my time, obviously, because the still do what they want. I just wonder if other cellphone companies do the same. WAKE UP CELL C, NOT ALL EMPLOYERS PAY SALARIES BEFORE THE TIME WHEN THERE ARE PUBLIC HOLIDAYS.

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Replies (1)
Cell C
Cell C's reply27 Sept 2023, 13:56
Official
Dear Marco Viljoen

Thank you for contacting Cell C.

Kindly receive our sincerest apologies for the unpleasant experience and the inconvenience caused thus far.

We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist.

Regards, 
^TM