1 reviews | Active since Jul 2009
Cell C debits my account for More money Becareful
hi Peter, please assist<br> My Cell C account was debited for R470.19 on the 28/02/2016. My debit order is only set for amounts of R135 + R110 = R245 as these are top up accounts , i cannot go over my amount that is loaded on my phone.<br> i did call Cell C on 29th and filed a complain about the extra money that was debited from account. I was assured that a consultant will call me within 3 days which did not happen as yet. Cell C has taken out monies from my account that belongs to other debit orders. I WILL NOT BE RESPONSIBLE FOR MY OTHER DEBITS NOT RUNNING OFF due to insufficient funds in my bank. STILL WAITING for refund after 8 days.<br> if this matter is not resolved ASAP i will approach my bank and reverse this payment and stop all Cell C debits to run of my account....The Unqualified people in the accounts department simply cannot reconcile a simple account , No wonder Cell C is struggling to make it ...<br> Cell C needs to rectify this immediately and contact me on this preferred number *** and no other number of their choice.<br> Failure to do so will result in me approaching my local newspaper and making the community aware of this.<br> <br> thanks
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
