CELL C DEBITED MONEY FROM MY ACC WITHOUT PERMISSIO

ON 02.02.2015 A ********** CONTRACT WAS OPENED BY CELL C ON MY NAME IN JHB. I IMMEDIATELY CONTACTED CELL C AS THIS PERSON TRIED TO OPEN ANOTHER CONTRACT THE NEXT DAY IN VEREENIGING BUT DIDNT BECAUSE THE PERSON WHO HELP HIM THEN CALLED ME TO CONFIRM MY DETAILS. I SPOKE TO CELL C SERVICE CENTRE & I CONFIRMED EVERYTHING WITH THEM AS I HAVE NEVER BEEN TO JHB BEFORE & WAS AT WORK WHEN THIS CONTRACT WAS TAKEN OUT. THEY SUPPOSEDLY CANCELLED THAT ********** CONTRACT BUT AT THE END OF MARCH THEY DEBITED MY ACCOUNT FOR THAT CONTRACT. IVE BEEN TRYING TO SORT THIS OUT SINCE THEN & NO-ONE AT CELL C CAN HELP ME & THEY SAID IT WILL BE SORTED WITH 7 - 10 WORKING DAYS. WHEN I CALL IN THEY JUST SAY THEY WAITING ON FEEDBACK & WILL CALL ME LATER. NO-ONE CALLS ME BACK & NO-ONE CAN HELP ME. WHAT CAN I DO AS THEY TREATING ME LIKE IM THE ********. THEY OPENED THIS CONTRACT & TOOK MY MONEY BUT NOW IM BEING HELD RANSOM FOR MY MONEY. PLEASE HELP AS I DONT KNOW WHAT TO DO ANYMORE.