1 reviews | Active since Dec 2016

27 Feb 2017, 08:12

Cell c debit orders

<p>hello. I bought two cellphones in 2015 both on contract. I paid both contracts off and i have receipts. But cell c keeps on debiting the same amount i paid off. This is really affecting my credit record.</p>

0
Replies (4)
Cell C
Cell C's reply27 Feb 2017, 08:50
Official

Your payment for cancellation is reflecting on our system however there was a billing error regarding the allocation of the payment which we will sort out and the necessary payments will be refunded.

One of our team members will contact you for further assistance with this matter.

Regards

Cell C | MH

Cell C
Cell C's reply27 Feb 2017, 09:02
Official

Your payment for cancellation is reflecting on our system, however there was a billing error regarding the allocation of your payment, which we will sort out and the necessary credits will be prepared.

One of our team members will contact you during the course of the day for further assistance.

Regards

Cell C | MH

Cell C
Cell C's reply28 Feb 2017, 08:20
Official

Moses has been in contact with you to assist with this matter. He advised that he will investigate this matter and revert with feedback.

Regards
Cell C | PN

Cell C
Cell C's reply02 Mar 2017, 12:09
Official

Moses has been in contact with you and has provided with feedback regarding this matter.

Regards

Cell C | MH