FI
Frank I
1 reviews | Active since Jan 2015
01 Sept 2020, 10:28
Cell C - Debit Order *******
After being unsuccessful in getting Cell C to move a fibre line, I decided to cancel my fibre contract. After giving the required 1 month's notice, I received feedback that all is in order. However, I received an invoice for a full month's subscription. Cell C refused to correct this error. I woke up to see that my account has been debited with a full month's subscription! I strongly advise against dealing with Cell C and definitely recommend that you do not give them a debit order mandate! The company will simply use it as a means to systematically ***** funds from your account.
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Replies (2)
Cell C's replyOfficial
01 Sept 2020, 10:48Hi Frank
We can confirm that your contract with Cell C was cancelled on 08/08/2020. Should there be a disconnection credit a new invoice with will be generated in September and the amount will be refunded to you.
^MM
We can confirm that your contract with Cell C was cancelled on 08/08/2020. Should there be a disconnection credit a new invoice with will be generated in September and the amount will be refunded to you.
^MM
Best regards,
Cell C's reply01 Sept 2020, 10:48
Official
Hi Frank
We can confirm that your contract with Cell C was cancelled on 08/08/2020. Should there be a disconnection credit a new invoice with will be generated in September and the amount will be refunded to you.
^MM
We can confirm that your contract with Cell C was cancelled on 08/08/2020. Should there be a disconnection credit a new invoice with will be generated in September and the amount will be refunded to you.
^MM
Best regards,
FI
Frank I's updateReviewer Update
01 Sept 2020, 10:50Please confirm the date on which the refund will take place.
FI
Frank I's update01 Sept 2020, 10:50
Reviewer Update
Please confirm the date on which the refund will take place.