BE
Belinda E
1 reviews | Active since May 2020
02 Aug 2021, 07:17
Cell C debit order dispute ( Debited twice)
Cell c debited my account twice 31 July and again 01 Aug 2021 for same contract without explanation,I called and agent told me that it will take 48 hours to reverse,not reflecting and then the email adress she gavee to dispute *** is not working.. Terrible service from cell c this month
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Replies (2)
Cell C's replyOfficial
02 Aug 2021, 14:35Hi Belinda
Thank you for contacting Cell C.
Thank you for notifying us of this occurrence. We will have the matter checked and advise.
Regards
^MP
Thank you for contacting Cell C.
Thank you for notifying us of this occurrence. We will have the matter checked and advise.
Regards
^MP
Cell C's reply02 Aug 2021, 14:35
Official
Hi Belinda
Thank you for contacting Cell C.
Thank you for notifying us of this occurrence. We will have the matter checked and advise.
Regards
^MP
Thank you for contacting Cell C.
Thank you for notifying us of this occurrence. We will have the matter checked and advise.
Regards
^MP
BE
Belinda E's updateReviewer Update
02 Aug 2021, 15:26The only acceptable response should be a reversal, as the second debit order is unauthorized,that's why I instructed my bank to revere this unauthorized second debit..I'm not happy with this 48 hour story I'm getting from the call centre and you are saying here you will investigate after I already sent an email with proof..totally unacceptable
BE
Belinda E's update02 Aug 2021, 15:26
Reviewer Update
The only acceptable response should be a reversal, as the second debit order is unauthorized,that's why I instructed my bank to revere this unauthorized second debit..I'm not happy with this 48 hour story I'm getting from the call centre and you are saying here you will investigate after I already sent an email with proof..totally unacceptable