JB
Johannes B
1 reviews | Active since Nov 2014
11 Nov 2024, 13:37
Cell C debit order change circus
For the past 2 months I have been trying to change my debit order to another bank at Cell C. I now have to pay EFT. The request with account details was mailed to them twice and I do not get any reaction after my cell number was displayed in Bold on the email. Calls to them end in utter frustration because they can either not hear me or do not understand, Above all Cell C have the audacity to charge me R70 per debit order that does not go through. I experience top level unprofessionalism from Cell C call canter operators.
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Cell C's replyOfficial
11 Nov 2024, 14:03 Dear Johannes Breet,
Thank you for bringing this to our attention.
Your frustration is completely understandable, and we apologize for any lack of response and the challenges faced with our call centre.
We will directly reach you to confirm and finalize the update of your banking details. Additionally, we will look into any fees that have been charged as a result of this issue to ensure you’re not unfairly impacted.
Kind regards,
Cell C | NZ
Thank you for bringing this to our attention.
Your frustration is completely understandable, and we apologize for any lack of response and the challenges faced with our call centre.
We will directly reach you to confirm and finalize the update of your banking details. Additionally, we will look into any fees that have been charged as a result of this issue to ensure you’re not unfairly impacted.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply11 Nov 2024, 14:03
Official
Dear Johannes Breet,
Thank you for bringing this to our attention.
Your frustration is completely understandable, and we apologize for any lack of response and the challenges faced with our call centre.
We will directly reach you to confirm and finalize the update of your banking details. Additionally, we will look into any fees that have been charged as a result of this issue to ensure you’re not unfairly impacted.
Kind regards,
Cell C | NZ
Thank you for bringing this to our attention.
Your frustration is completely understandable, and we apologize for any lack of response and the challenges faced with our call centre.
We will directly reach you to confirm and finalize the update of your banking details. Additionally, we will look into any fees that have been charged as a result of this issue to ensure you’re not unfairly impacted.
Kind regards,
Cell C | NZ
Best regards,