JB
Jerry B
1 reviews | Active since Oct 2010
02 Mar 2026, 13:46
Cell C debit order
Cell C debit order
Once again, only cell C I have requested to change the banking details of the debit order, cell C confirmed it had been changed but yet still tried to debit my old account which puts me in a very bad mood and situation This is TOTALLY understandable!!! Not happy
GR BURGER
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
02 Mar 2026, 13:51Dear Jerry B,
Thank you for reaching out to us.
We completely understand your frustration and are very sorry for the inconvenience this has caused. Please rest assured that we are committed to helping resolve this issue. Our billing team has been notified and will investigate why the debit order was attempted on your old account, and ensure your banking details are updated correctly to prevent this from happening again.
We truly appreciate your patience as we work on this for you.
Regards,
Cell C | ZM
Thank you for reaching out to us.
We completely understand your frustration and are very sorry for the inconvenience this has caused. Please rest assured that we are committed to helping resolve this issue. Our billing team has been notified and will investigate why the debit order was attempted on your old account, and ensure your banking details are updated correctly to prevent this from happening again.
We truly appreciate your patience as we work on this for you.
Regards,
Cell C | ZM
Cell C's reply02 Mar 2026, 13:51
Official
Dear Jerry B,
Thank you for reaching out to us.
We completely understand your frustration and are very sorry for the inconvenience this has caused. Please rest assured that we are committed to helping resolve this issue. Our billing team has been notified and will investigate why the debit order was attempted on your old account, and ensure your banking details are updated correctly to prevent this from happening again.
We truly appreciate your patience as we work on this for you.
Regards,
Cell C | ZM
Thank you for reaching out to us.
We completely understand your frustration and are very sorry for the inconvenience this has caused. Please rest assured that we are committed to helping resolve this issue. Our billing team has been notified and will investigate why the debit order was attempted on your old account, and ensure your banking details are updated correctly to prevent this from happening again.
We truly appreciate your patience as we work on this for you.
Regards,
Cell C | ZM
JB
Jerry B's updateReviewer Update
02 Mar 2026, 13:58I transferred fund over to my old account so the account has been paid, yet I still received an email to say my account is in arrears
JB
Jerry B's update02 Mar 2026, 13:58
Reviewer Update
I transferred fund over to my old account so the account has been paid, yet I still received an email to say my account is in arrears
Cell C's replyOfficial
03 Mar 2026, 17:47Dear Jerry Burger,
Please be advised that a DebiCheck mandate has been sent. Kindly accept the mandate and inform us once this has been completed.
Kind regards,
Cell C | TM
Please be advised that a DebiCheck mandate has been sent. Kindly accept the mandate and inform us once this has been completed.
Kind regards,
Cell C | TM
Cell C's reply03 Mar 2026, 17:47
Official
Dear Jerry Burger,
Please be advised that a DebiCheck mandate has been sent. Kindly accept the mandate and inform us once this has been completed.
Kind regards,
Cell C | TM
Please be advised that a DebiCheck mandate has been sent. Kindly accept the mandate and inform us once this has been completed.
Kind regards,
Cell C | TM