Cell C debit but dont allocate Airtime & DATA

Hi<br> <br> Cell C consultant managed to pursuade me to take 2 phones telephonical. i did provide my banking details, yes 2 phones were delievered. 20 months after i had a contract phones i never received AIRTIME AND DATA BUNDLES as we spoke with consultant. I have been calling their call centre and always get no positive response and call centre is always escalating my issue but no help i get from Cell C, while they monthly debit cash from my account. <br> <br> Today on the 28/01/2016 i am told i cant terminate my contract i must wait for 30 days. CELL C very embarassing and so wish people can refrain from their network as they cant address issues not sure if i am only customer with experience of their poor customer service.