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Clinton A

1 reviews | Active since Mar 2022

09 Jun 2022, 12:19

Cell C

CellC home Fibre worst service ever.

0
Replies (12)
Cell C
Cell C's reply09 Jun 2022, 14:20
Official
Hi Clinton Alberts

Thank you for reaching out.
Please advise as to what happened, kindly send a brief description of your query.

^NH
CA
Clinton A's update09 Jun 2022, 14:52
Reviewer Update
So if you see my previous issues.. EXACTLY THE SAME.
proof of payment was sent. Emailed it. Got my ticket number stating payment received and allocated. TICKET CLOSED. THIS MORNING LINE CUT.
Cell C
Cell C's reply09 Jun 2022, 15:02
Official
Please send the reference number we can follow up on.

^NH
CA
Clinton A's update09 Jun 2022, 15:41
Reviewer Update
CF010163
CA
Clinton A's update10 Jun 2022, 14:15
Reviewer Update
And still no conclusion. We were told a payment from 2020 hasn't been pd. We sent proof of payment from 2028 before 8am and till now now no answer.

And yes im reachable on ***.

I need my wifi sorted out before end of day pls.
CA
Clinton A's update10 Jun 2022, 19:55
Reviewer Update
This is unbelievable. Now we were told to send payments from when we started the contract which is from 2019. And i need to pay for every proof of payment im requesting from my bank since 2019. This is shocking.
CA
Clinton A's update12 Jun 2022, 06:22
Reviewer Update
Going on DAY 4 WITH NO WIFI take note iv pd my premium in advance will cellc reimburse me for days with no wifi. Also all the proof of payments requested my bank has charged me over R150 for that. Will CellC reimburse me for that???????
CA
Clinton A's update13 Jun 2022, 11:08
Reviewer Update
Anyone at Cell C that can contact me cos no feedback still.
CA
Clinton A's update22 Jun 2022, 05:33
Reviewer Update
It is the 22nd June. My wifi off from the 9th June. I paid my June amount and no wifi. I have dealt with over 5 to 10 consultants and still no one can help me. Few of the names i have dealt with Sabelo Mkhize which is the main one iv been dealing with emails sent proof of payments from 2019 which cost me over 200 to get from my bank. Emails stating we were given a discount. There system doesn't show any notes when they speak to clients Sabelo on Monday said he will no escalate to the manager as accounts hasn't gotten back to him. Moses Mo***eng just says his forwarding to fibre support. Pearl Kwhela hasn't responded after me asking her to explain the arrears last communication 09/06. Yesterday the 21st we had to call again and the consultant said her Manager Noktula Sihlangu will investigate and get back to us.

So i would like to know how long does this query take to get solved after 6 months same issue.

Will i get reimbursed for all my proof of payments sent?

Will i get reimbursed for not having WiFi since the 9th June after paying my June installment?

Answers please?
CA
Clinton A's update22 Jun 2022, 11:32
Reviewer Update
Still no response.
CA
Clinton A's update22 Jun 2022, 15:46
Reviewer Update
Can this Manager Noktula Sihlangu please call me as the consultant promised me yesterday that she will call me yesterday.
CA
Clinton A's update27 Jun 2022, 10:23
Reviewer Update
A whole month and cell c still can't fix a billing issue. And i pd my June fee. Can Moses Mo***eng please call us