Cell c deactivated my fibre without notification

Item: Cell C
Rating: 1
Author: nazeem D

My contract with Cell c fibre ended 30June. On the 11 June I entered into a month to month contract with Cell c. I received confirmation that the deactivation has been retracted. On the 1st July I had no internet access. I contacted Cell c. They could not assist me because the technical dept do not work on Saturday afternoons and Sundays. I have no internet access

Helpful (0)

Replies (3)

Cell C's replyOfficial

02 Jul 2018, 08:01

Good morning Nazeem

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C's reply02 Jul 2018, 08:01

Official

Good morning Nazeem

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C's replyOfficial

02 Jul 2018, 12:54

Thabisile confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted.

Regards
Cell C | PN

Cell C's reply02 Jul 2018, 12:54

Official

Thabisile confirmed that she has been in contact with you to assist with this matter. However, you advised her that you have been assisted.

Regards
Cell C | PN

nazeem D's updateReviewer Update

02 Jul 2018, 13:09

EXCELLENT SERVICE. CELL C RESPONDED PROMPTLY AND CORRECTED THE MISTAKE

nazeem D's update02 Jul 2018, 13:09

Reviewer Update

EXCELLENT SERVICE. CELL C RESPONDED PROMPTLY AND CORRECTED THE MISTAKE