1 reviews | Active since Dec 2010
Cell c deactivated contract lines after years of being a subscriber
I urgently require assistance Cell C.
I've been a contract subscriber for many years and now Cell C has deactivated even after payment has been made and allocated on their side.
Customer services advised that the lines have been permanently deactivated but after visiting a Cell c store, they advised that the number cannot be recycled until after 3 months.
I've had a query on the account regarding been over charged which was never resolved as Cell C found ways around it not to reconcile the account, nevertheless, I paid the outstanding amount and confirmed that payment has been received on their side.
We received an sms on the 31st July 2022 to say my cancelation request has been received, which was never sent by myself, the sms advised that the lines will be deactivated on the 1st Aug 2022 but it was deactivated immediately after receiving the sms.
Payment was done on the 6th August 2022 which was within a week of the lines being deactivated. Now they're giving me the run around.
Please urgently advise as we have had these numbers *** / ***) for years and cannot lose them to someone else now.
I look forward to hearing from you.
Kind Regards Shoneez Nadasen ***
We have been advised by our Team that both SIM cards are not registered. You are required to have the sim cards RICA registered with the account holders details.
^TN
Response to their message:
I had the Sim cards registered on my details as I was never advised that it needed to be registered on the account holders details because it was to be converted to prepaid
The contracts have been canceled by cell c so what difference does it make because I am the spouse of the contract holder and w are married in community of property, the debits were going off my account and I am listed as the 2nd contact on the contract, what seems to be the problem now????
We have been advised by our Team that both SIM cards are not registered. You are required to have the sim cards RICA registered with the account holders details.
^TN
Response to their message:
I had the Sim cards registered on my details as I was never advised that it needed to be registered on the account holders details because it was to be converted to prepaid
The contracts have been canceled by cell c so what difference does it make because I am the spouse of the contract holder and w are married in community of property, the debits were going off my account and I am listed as the 2nd contact on the contract, what seems to be the problem now????
^NH
^NH