JG
Johan G
1 reviews | Active since Jul 2011
27 Dec 2025, 10:54
Cell C *******
Cell C has made a double deduction on my account on the 4th Dec '25. I have emailed three consultants "***", "***" and "***" with the required bank statements and still have not received the money back into my bank account.
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Replies (2)
Cell C's replyOfficial
27 Dec 2025, 11:00Dear Johan,
Thank you for raising this with us, and we sincerely apologize for the inconvenience caused by the double deduction.
We can confirm that your details and supporting documents are already on record. Your query has been escalated to the relevant team for urgent follow-up, and we are currently tracking the status of the refund. Once feedback is received, we will contact you immediately with an update.
We appreciate your patience and regret the delay experienced.
Kind regards,
Cell C | CM
Thank you for raising this with us, and we sincerely apologize for the inconvenience caused by the double deduction.
We can confirm that your details and supporting documents are already on record. Your query has been escalated to the relevant team for urgent follow-up, and we are currently tracking the status of the refund. Once feedback is received, we will contact you immediately with an update.
We appreciate your patience and regret the delay experienced.
Kind regards,
Cell C | CM
Cell C's reply27 Dec 2025, 11:00
Official
Dear Johan,
Thank you for raising this with us, and we sincerely apologize for the inconvenience caused by the double deduction.
We can confirm that your details and supporting documents are already on record. Your query has been escalated to the relevant team for urgent follow-up, and we are currently tracking the status of the refund. Once feedback is received, we will contact you immediately with an update.
We appreciate your patience and regret the delay experienced.
Kind regards,
Cell C | CM
Thank you for raising this with us, and we sincerely apologize for the inconvenience caused by the double deduction.
We can confirm that your details and supporting documents are already on record. Your query has been escalated to the relevant team for urgent follow-up, and we are currently tracking the status of the refund. Once feedback is received, we will contact you immediately with an update.
We appreciate your patience and regret the delay experienced.
Kind regards,
Cell C | CM
JG
Johan G's updateReviewer Update
07 May 2026, 17:42Cell C has done it again!!!! Double deduction, now you telling me that I have to wait 7-14 days for my money to be paid back!!!!
JG
Johan G's update07 May 2026, 17:42
Reviewer Update
Cell C has done it again!!!! Double deduction, now you telling me that I have to wait 7-14 days for my money to be paid back!!!!