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Thapelo L

1 reviews | Active since Nov 2020

27 Nov 2020, 15:33

CELL C

I'm so frustrated by the treatment I have received from CellC customers service centre firstly they debited on my account that was supposed to be debited December and then I called on the 25th @8:30 PM was advised they will escalate the matter it will take 2-24 hours will receive the ref no via sms I didn't then today I spoke to Katlego he said that was not done I then requested to speak to a manager he refused he logged a query for me but dropped the call while I am on the line which is rude I phoned again spoke to Tsakane she was very helpful because I got the chance to speak to a manager by the name of Tshepo he promised the query will be resolved after 7 working days however my problem is now other debits will bounce back and I will be charged for that because CELLC debited money on my account which they weren't suppose to and he said im am liable for the charges because he is only dealing with cell c problems ...if they didn't debit we wouldn't be in this situation I want my money back and I want to be reimbursed for the charges that will occur due to CELL C .. YOU ARE TAKING ME FOR A RIDE..

0
Replies (5)
Cell C
Cell C's reply27 Nov 2020, 17:42
Official
Good day Thapelo 

Thank you for getting in tour with your query.

We have referred it to our support team for assistance. 

Do expect feedback. 

^YM 

Best regards,

TL
Thapelo L's update27 Nov 2020, 20:52
Reviewer Update
All I'm saying cell c is ruining my credit profile because when this money doesn't reflect on my bank account by money i will be charged nd i will be on arrears because of you didn't do your job properly or u **********ly took money on my account of which it's supposed to be debited next month no no it's my credit score and you are *********** all managers I've spoken to are saying they are going to escalate the turnaround time is highly unacceptable 7 working days but you were so quick to take my money yeerr.. Le nkuka ha nyane maan
TL
Thapelo L's update27 Nov 2020, 20:59
Reviewer Update
On top of that the agents i spoke to refused me to speak with a manager in line up until i got mad and started shouting which seemed like the language they understood and this is the last time I take a contract with cell c i promise.. As for not being Dudu the manager who also dropped the call while I'm on the line no wonder those agents dropped calls on me as we thrice
TL
Thapelo L's update30 Nov 2020, 10:21
Reviewer Update
So cell c you guys are coming up with all stupid excuses just not to refund me back my money this Ntokozo who called me isn't assisting he's told me u were testing my account nd i won't get the refund wow Cell c is a **** fuseg
TL
Thapelo L's update03 Dec 2020, 21:57
Reviewer Update
So now you people are going to call me every day coming up with will all excuses and all about what cell c's processes are firstly on Monday i was told I'm not going to get back this money because i added a new line so the money won't be refunded then today u are calling to refund me and it's going to take 7 working days after all the wait, fights and different explanations give to me so it's as if you are doing me a favor by refunding me my money back Wow and you all missing a point while doing that. I haven't paid my other account due to your mess and my name will be listed on arrears because of your actions and i must suffer nd just be glad that the money will be refunded to me on which day this is not about you rectifying the mess you created by not telling me what i was supposed to be told by the sales consultant repriminding her will not solve the problem neither will u refunding this money after due date of my other accounts after I've complained about this money before month end escalations being done have prolonged the process of me getting what is due to me on time and Cell C representative don't care