rM
roxanne M

1 reviews | Active since Nov 2018

07 Apr 2020, 09:01

Cell c ****************

We have a contract with cell c that expires at the end of april. When we had called and tried to stop the contract from going on after the expiration date. The cancellations department was closed. After speaking to account enquiries, who for some reason is available during the lockdown even though the cancellations is closed, we were told that we have to go on with the contract because cancellations is closed. This contract costs 300 rands a month, which means that if the lockdown continues for months we would now still have to pay for it. This is really unfair and unacceptable as no one has money to spend like this at this time. Cell c cannot be vomitting this **************** and getting away with it. How can we be forced to pay for something that we no longer want. If the contract is over we should not have to pay for it due to cell c and their inefficiency. Please can someone help.

0
Replies (3)
Cell C
Cell C's reply07 Apr 2020, 09:16
Official
Good Day Roxanne 

Thank you for reaching out to us.

Our Social Media Team will contact you and assist with your cancellation request.

^SM
rM
roxanne M's update07 Apr 2020, 12:42
Reviewer Update
Thank you for your communication and prompt response. It is greatly appreciated. We just received a call from Cell c and the matter was sorted. Thank you to Mpho, the consultant we spoke to, for your help and for resolving the matter immediately.
Cell C
Cell C's reply07 Apr 2020, 14:36
Official
You're most welcome.

^SM