TM
Thokozani M
1 reviews | Active since Jun 2016
27 Mar 2021, 11:32
Cell C day light *******
To whom it may concern, I bring this matter forward with great frustration of am account failing to be closed upon my request twice. The Consultants of cell c advised me twice that my request to cancel the contract is done but failed to do so as my account is still being debited. I requested in November for my account to be cancelled and the lady ensured January will be the last debit as the procedure is 1 months protocol ( already this was irritating because I dont use it )
February I was debited again and called for this matter to be sorted and still CELL C failed because my account has been debited again in March.
Helpful (0)
Replies (10)0
Replies (10)TM
Thokozani M's updateReviewer Update
27 Mar 2021, 12:44i called in November for my account to be cancelled and the lady ensured January will be the last debit then feb i called again same story ,so i don't understand how can i call in Nov to cancel the contract and 4 months later im still debited and told its my last month can i have the voice recordings from November since you guys record everything
TM
Thokozani M's update27 Mar 2021, 12:44
Reviewer Update
i called in November for my account to be cancelled and the lady ensured January will be the last debit then feb i called again same story ,so i don't understand how can i call in Nov to cancel the contract and 4 months later im still debited and told its my last month can i have the voice recordings from November since you guys record everything
Cell C's replyOfficial
27 Mar 2021, 14:16We'll forward this for assistance with the recording.
^PN
^PN
Cell C's reply27 Mar 2021, 14:16
Official
We'll forward this for assistance with the recording.
^PN
^PN
TM
Thokozani M's updateReviewer Update
27 Mar 2021, 16:13how long is the turn around time for this as ive stated i cancelled the contract since last year Nov can i also get a confirmation letter that states account has been closed
TM
Thokozani M's update27 Mar 2021, 16:13
Reviewer Update
how long is the turn around time for this as ive stated i cancelled the contract since last year Nov can i also get a confirmation letter that states account has been closed
TM
Thokozani M's updateReviewer Update
31 Mar 2021, 08:43Good morning
My issue is still not resolved when i called this morning again im told account is still active who does one need to speak to in order to close this account ive asked for recordings and like your company states all calls are recorded but the still no recordings provided also ive asked for a confirmation letter and that also hasn't been done ..Funny how your quick to blacklist a person when they dont pay and you failing a simple task closing the account please stop this idiotic account im done with you'll
My issue is still not resolved when i called this morning again im told account is still active who does one need to speak to in order to close this account ive asked for recordings and like your company states all calls are recorded but the still no recordings provided also ive asked for a confirmation letter and that also hasn't been done ..Funny how your quick to blacklist a person when they dont pay and you failing a simple task closing the account please stop this idiotic account im done with you'll
TM
Thokozani M's update31 Mar 2021, 08:43
Reviewer Update
Good morning
My issue is still not resolved when i called this morning again im told account is still active who does one need to speak to in order to close this account ive asked for recordings and like your company states all calls are recorded but the still no recordings provided also ive asked for a confirmation letter and that also hasn't been done ..Funny how your quick to blacklist a person when they dont pay and you failing a simple task closing the account please stop this idiotic account im done with you'll
My issue is still not resolved when i called this morning again im told account is still active who does one need to speak to in order to close this account ive asked for recordings and like your company states all calls are recorded but the still no recordings provided also ive asked for a confirmation letter and that also hasn't been done ..Funny how your quick to blacklist a person when they dont pay and you failing a simple task closing the account please stop this idiotic account im done with you'll
Cell C's replyOfficial
31 Mar 2021, 19:32Hi Thokozani
We can assure you that the account has indeed been cancelled.
^MP
We can assure you that the account has indeed been cancelled.
^MP
Cell C's reply31 Mar 2021, 19:32
Official
Hi Thokozani
We can assure you that the account has indeed been cancelled.
^MP
We can assure you that the account has indeed been cancelled.
^MP
TM
Thokozani M's updateReviewer Update
31 Mar 2021, 23:38Sorry but for me your word means nothing i called in Nov to close the account and i was told account will be closed in Jan as they needed to debit an extra month, now all i need is the recoding's from Nov till Feb and a confirmation letter stating account has been closed i was debited more than agree .as your teams states all calls have been recorded that should be simple plus that letter the we see who messed up i cannot sufferer for your teams errors
TM
Thokozani M's update31 Mar 2021, 23:38
Reviewer Update
Sorry but for me your word means nothing i called in Nov to close the account and i was told account will be closed in Jan as they needed to debit an extra month, now all i need is the recoding's from Nov till Feb and a confirmation letter stating account has been closed i was debited more than agree .as your teams states all calls have been recorded that should be simple plus that letter the we see who messed up i cannot sufferer for your teams errors
Cell C's replyOfficial
06 Apr 2021, 23:06Hi Thokozani
While we can provide a confirmation letter regarding the cancellation, we won't be able to send you the recordings, as they remain the property of Cell C.
Would we be able to reach you on the same number
Regards
^MP
While we can provide a confirmation letter regarding the cancellation, we won't be able to send you the recordings, as they remain the property of Cell C.
Would we be able to reach you on the same number
Regards
^MP
Cell C's reply06 Apr 2021, 23:06
Official
Hi Thokozani
While we can provide a confirmation letter regarding the cancellation, we won't be able to send you the recordings, as they remain the property of Cell C.
Would we be able to reach you on the same number
Regards
^MP
While we can provide a confirmation letter regarding the cancellation, we won't be able to send you the recordings, as they remain the property of Cell C.
Would we be able to reach you on the same number
Regards
^MP
TM
Thokozani M's updateReviewer Update
08 Apr 2021, 07:08Please send me the confirmation letter ASAP also why do you guys always say all calls are recorded and available upon request and its not like i need the sensitive information from other parties just mine when i cancelled the contract in Nov till Feb only
yes i can be reached on the same number
yes i can be reached on the same number
TM
Thokozani M's update08 Apr 2021, 07:08
Reviewer Update
Please send me the confirmation letter ASAP also why do you guys always say all calls are recorded and available upon request and its not like i need the sensitive information from other parties just mine when i cancelled the contract in Nov till Feb only
yes i can be reached on the same number
yes i can be reached on the same number
TM
Thokozani M's updateReviewer Update
10 Apr 2021, 15:47Yet another day i still receive statement that i will be debited as ive said before your word means nothing the account is still active and nothing is being done about it now you have taken too much advantage and your company has no respect for its clients please can i have a number of someone that knows what they doing i fear this account will be active till Hell opens its doors for cell C recordings still an issue and the letter thats states its been closed its also an issue Cell C you need to learn to respect your customers ,your quick to blacklist people for not paying a simple task close the account and send me the confirmation letter then last task i need the recordings for nov when i called in to cancel the stupid contract
TM
Thokozani M's update10 Apr 2021, 15:47
Reviewer Update
Yet another day i still receive statement that i will be debited as ive said before your word means nothing the account is still active and nothing is being done about it now you have taken too much advantage and your company has no respect for its clients please can i have a number of someone that knows what they doing i fear this account will be active till Hell opens its doors for cell C recordings still an issue and the letter thats states its been closed its also an issue Cell C you need to learn to respect your customers ,your quick to blacklist people for not paying a simple task close the account and send me the confirmation letter then last task i need the recordings for nov when i called in to cancel the stupid contract
TM
Thokozani M's updateReviewer Update
16 Apr 2021, 11:50Dear Cell Crooooooooooooooks can i please have the confirmation letter and the recordings we have been going back and forth with this DUMB issue since last month and its almost a new month now its annoying dealing with your company
TM
Thokozani M's update16 Apr 2021, 11:50
Reviewer Update
Dear Cell Crooooooooooooooks can i please have the confirmation letter and the recordings we have been going back and forth with this DUMB issue since last month and its almost a new month now its annoying dealing with your company