TM
Thabo M
1 reviews | Active since Feb 2013
19 Jul 2017, 12:32
CELL C Data *******
<p>I recently joined CELL C package 80 GB for R499, and this was on the 02/07/2017. My understanding was that I will receive 40gb for this month but to my suprise i received 20gb of data which was depleted within 1 a week and half. The person who convinced of this contract was Sebastian from CELL C Southgate and he couldn't answer the questions properly which I asked him relating to the data. I'm not happy on how the contract was explained to me. I need clarity in terms of the data usage because I have not been been heavy on downloading and don't understand how the 20gb finished. It is my first time experience with issues relating to data that gets ****** because In my previous ADSL contract with another ISP provider where I was given 50gb which never got depleted, and I'm shocked with the CELL C LTE contracts which is exploiting customers. I'm demandng an urgent cancellation on my contract because this is **************** of my hard earned money.</p>
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
19 Jul 2017, 13:07Hi Thabo
We have requested one of our consultants to look into this matter and assist. A data specialist will provide you with clarity regarding your data usage.
Regards
Cell C | PN
Best regards,
Cell C's reply19 Jul 2017, 13:07
Official
Hi Thabo
We have requested one of our consultants to look into this matter and assist. A data specialist will provide you with clarity regarding your data usage.
Regards
Cell C | PN
Best regards,
TM
Thabo M's updateReviewer Update
19 Jul 2017, 13:21I want the contract cancelled, you will try to give reasons and defend yourselve and make me look bad.
TM
Thabo M's update19 Jul 2017, 13:21
Reviewer Update
I want the contract cancelled, you will try to give reasons and defend yourselve and make me look bad.
TM
Thabo M's updateReviewer Update
20 Jul 2017, 20:55There seems to be a confusion around my data, this was confirmed by the lady who called from Cell C Social media. The Cell C store in Southgate doesn't agree with the Cell C official from head office, this is an organisation that is in tatters. Their systems confirms that I was given 20gb as opposed to 80gb and I'm still waiting for their verification data report which will be fabricated to make me look bad. I'm demanding the cancellation of this contract which has been breached and I will be taking legal steps against Cell C and will also be reporting the matter to consumer ombudsmen.
TM
Thabo M's update20 Jul 2017, 20:55
Reviewer Update
There seems to be a confusion around my data, this was confirmed by the lady who called from Cell C Social media. The Cell C store in Southgate doesn't agree with the Cell C official from head office, this is an organisation that is in tatters. Their systems confirms that I was given 20gb as opposed to 80gb and I'm still waiting for their verification data report which will be fabricated to make me look bad. I'm demanding the cancellation of this contract which has been breached and I will be taking legal steps against Cell C and will also be reporting the matter to consumer ombudsmen.
Cell C's replyOfficial
21 Jul 2017, 13:41Please be advised that Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
Cell C's reply21 Jul 2017, 13:41
Official
Please be advised that Danielle could not get hold of you on your contact numbers. However she sent an email advising you of this and on a way forward regarding this matter.
Regards
Cell C | PN
Best regards,
TM
Thabo M's updateReviewer Update
21 Jul 2017, 19:39It is not correct that Danielle called me, instead I have been awaiting her call. I further responded to her email and there was no solution that she provided. I'm demanding the contract to be cancelled as there has been a breach of contract. You will be communicating with my attorneys soon, and also will be lodging a complaint with the Ombudsman and ICASA.
TM
Thabo M's update21 Jul 2017, 19:39
Reviewer Update
It is not correct that Danielle called me, instead I have been awaiting her call. I further responded to her email and there was no solution that she provided. I'm demanding the contract to be cancelled as there has been a breach of contract. You will be communicating with my attorneys soon, and also will be lodging a complaint with the Ombudsman and ICASA.