DP
Dr P

1 reviews | Active since Nov 2011

24 May 2017, 14:27

Cell C data ****** again

<p>Like most people I need to receive emails on my phone. I have not been able to do this for more than a year as my data is regularly ****** if I leave my data open on my phone.</p> <p>This is disastrous as I am a medical doctor.</p> <p>This Cell C fellow phoned me up and noted that I use my phone after midnight. He s******ed. He was trying to get me to renew a contract but I told him that I was thinking of changing to another company as my Cell C data was repeatedly being ******, apparently at will. We can deduce who would be able to do this.</p> <p>A few days later, in May 2017, 1,2 gigs of night-time data was ****** from my phone at 4,20 am as I had not switched my phone off and I had not switched off my data.</p> <p>I can no longer receive emails on my phone as when I leave data open to receive emails, my data is usually ******. :(</p> <p> </p> <p>Cell C, please catch the ******* and charge them.</p> <p>Tighten up your security so that we can receive our emails.</p> <p>This seems to be a serious flaw in security that Cell C has.<br />I reported this to the cell C call centre but as usual they said this can only be analysed in June 2017 and I must report this again.</p> <p>I am paying regularly for ******* who are using the data that I had paid for. :(</p> <p> </p> <p> </p>

0
Replies (4)
Cell C
Cell C's reply24 May 2017, 15:01
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply25 May 2017, 08:57
Official

Please be advised that Derrick could not get hold of you on your contact number. However, he will keep trying.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply26 May 2017, 11:36
Official

Derrick confirmed that he has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,

DP
Dr P's update26 May 2017, 14:02
Reviewer Update

Dear Derrick, thank you very much for persistance and ensuring that you got through to me.

You are the very best Cell C person that I have ever dealt with. You were polite, humble, very helpful and sorted out my problem in an exemplary manner.

You are a credit to our country.

I am certain that Madiba, Dr Goonam, Dr Monty Naicker, Dennis Brutus, Joe Slovo and Chris Hani would be very proud of you.