CELL C Data roll over technical issue and customer service agent pillar to post lies and more lies

hello Peter

I have had an incident with reloading of data bundles and there was a technical failure with the reloading. I phoned cellc when i realised what had happend. and I spoke to Sandra who transfered me to "back office" where i spoke to a men called Emmanuel and Tshe*****e of them was a agent and the other a manager and between one of them I was told to email customer service.

I asked him is this not customer service that I have called when i dialed 147 ? and he said the email customer service is a different customer service to the the call in customer service. It was hard to believe.

I asked him vehemently:"this sounds like pillar to post. do you promise me that you are not sending me to post from pillar. And he said no. I asked him 3 times or so and he promised me its not pillar to post. But it was a blutant lie. The boldness of taking a customer for a fool.

As a matter of fact it was not the first time that I was **** to. The first time was the first agent I had called. I also asked her and begged her to escalate my call and I asked her to promise and she promised me multiple times that she is escalating my call. I asked her many times and she promised me that she was gonna escalate. and I found out after waiting days without getting a call that she had ****. And I still have not had feedback from the team manager about the agents blatant lies.

I feel like the agents in the company are relying on running the customer serivice on lies....unnecessarly. and frustrating the customer sending him to pillar to post until he or she gives up with no recourse. That is very tarnishing to the image of the company.

All I wanted was for my data to be reinstated because It was a techinical fault and not my own that I could not rol***** my data bundles. I had tried rolling Over without any success for a few days before the expiry. with no avail. messages going but no response or error message either. it is only when my data was gone that a message came through and alarm bells ringing in my head and a panic set in. now that also brings to question : if data or airtime I buy is mine. Why must it expire? I have been sending emails and I feel neglected. this is one of the reference numbers -***.

I had 38gig day and 47.91 gigs.

could someone pls help me.