Cell C data purchased but never received

Besides Cell C having the worst signal coverage and basically turns useless with no signal or internet access the moment loadshedding happens.

I had installed the cell c mobile app to make buying data easier. I bought a simple 1gig data plan. Got the notification from my banking app money was payed and I assumed everything was good.

The next day I got a notification saying that my current data had been depleted. Checking to see how that is possible I noticed I had never received the data I payed for on the app. Never received an sms saying I was recharged and the app doesn't have a history option.

So I phoned cell c to try and clarify what happened. I was told they would look in to the matter as on their side they don't see any evidence of a data bundle being payed for.

Me with no data and unable to do anything without out it, asked for a another data bunlde over the cell c customer care.

I emailed cell c the notifications sms's about the money being withdrawn from my bank account, they refused to use those as it is not a bank statement. So i had to wait a month for the cell c purchase to appear on my statement.

A month passed and I sent them the statement with the cellc purchase visible. They then informed me but I had received a 1gib data bundle so why am I still emailing them.

The 1gig data that they are seeing on their system is the one I asked for while trying to find out about the first data bundle that was never received.

I'm still waiting on a reply on that email and that was 2 weeks ago. I no longer want the 1gig data as all I require is a refund but they appear to being nothing and using every excuse not to refund me no matter how many times I explain and send them proof that I payed for the data.

Cell C has the worst customer care service that I know of.