Cell C data offering ambiguity - Frustration - Customer Care/ Branches not able to resolve

Good day

I've been on holiday for a week (back now). Was very dependent on data. I purchased R2000 airtime for my prepaid cell c data simcard. The moment I purchased a deduction for services (which i new nothing about) took place - R35. So I purchased another R35 airtime since the data bundle I expected to retrieve via ussd is the 200GB, 365 days, R1999.

This option was not available and I contacted customer care 135.

Customer care referred me to the closest branch.

I've visited branches Amanzimtoti (Galleria) and Cresta at least three times. I contacted and followed up with customer care at least 5 times. the ticket are still open and no action was taken. I was not even contacted.

This is not acceptable. If the data (a valid cell c offering) is not available via the purchasing of air time; since it is an "exceptional"/ different category purchase then I would like to exercise my consumer right and ask for a refund.

Neither customer care nor the branches was able to assist.

Please help.