TM
Themba M
1 reviews | Active since Dec 2016
05 May 2025, 10:10
Cell C data contract ****
I have been using Cell C for more than 2 years and all long i was being charged R267.00 for 30GB day time data and 30GB for night time data. I was surprised when i was debited R749.00 end of April. I did call Cell C and they told me that my contract had lapsed in March 2025 and the R749.00 is the new rate without discount. I am disappointed in this kind of ****ming. Why did they not send me an email letting me know of the changes. Cell C ****med me for my loyalty. I am warning contract users to be aware of this new ****
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Replies (6)0
Replies (6)
Cell C's replyOfficial
05 May 2025, 10:18Dear Themba,
Thank you for getting in touch.
We sincerely apologise for the unexpected charges and frustration this has caused.
We understand how concerning it must be to experience a sudden increase in your monthly billing. Kindly note that when a contract term comes to an end, the promotional pricing linked to it may expire, resulting in a change to standard rates. However, we do acknowledge that clear communication regarding this change is essential.
We have escalated your query to our support team for urgent review. A consultant will be in contact with you shortly to assist in resolving the matter.
Thank you for your continued support, and we appreciate the opportunity to make things right.
Regards,
Cell C | MN
Thank you for getting in touch.
We sincerely apologise for the unexpected charges and frustration this has caused.
We understand how concerning it must be to experience a sudden increase in your monthly billing. Kindly note that when a contract term comes to an end, the promotional pricing linked to it may expire, resulting in a change to standard rates. However, we do acknowledge that clear communication regarding this change is essential.
We have escalated your query to our support team for urgent review. A consultant will be in contact with you shortly to assist in resolving the matter.
Thank you for your continued support, and we appreciate the opportunity to make things right.
Regards,
Cell C | MN
Cell C's reply05 May 2025, 10:18
Official
Dear Themba,
Thank you for getting in touch.
We sincerely apologise for the unexpected charges and frustration this has caused.
We understand how concerning it must be to experience a sudden increase in your monthly billing. Kindly note that when a contract term comes to an end, the promotional pricing linked to it may expire, resulting in a change to standard rates. However, we do acknowledge that clear communication regarding this change is essential.
We have escalated your query to our support team for urgent review. A consultant will be in contact with you shortly to assist in resolving the matter.
Thank you for your continued support, and we appreciate the opportunity to make things right.
Regards,
Cell C | MN
Thank you for getting in touch.
We sincerely apologise for the unexpected charges and frustration this has caused.
We understand how concerning it must be to experience a sudden increase in your monthly billing. Kindly note that when a contract term comes to an end, the promotional pricing linked to it may expire, resulting in a change to standard rates. However, we do acknowledge that clear communication regarding this change is essential.
We have escalated your query to our support team for urgent review. A consultant will be in contact with you shortly to assist in resolving the matter.
Thank you for your continued support, and we appreciate the opportunity to make things right.
Regards,
Cell C | MN
TM
Themba M's updateReviewer Update
05 May 2025, 10:52You may contact me on *** if you are not able to reach me on the cell c number
TM
Themba M's update05 May 2025, 10:52
Reviewer Update
You may contact me on *** if you are not able to reach me on the cell c number
TM
Themba M's updateReviewer Update
29 May 2025, 11:45Cell c is really not determined to assist me at all. They never contacted me at all
TM
Themba M's update29 May 2025, 11:45
Reviewer Update
Cell c is really not determined to assist me at all. They never contacted me at all
TM
Themba M's updateReviewer Update
29 May 2025, 11:59The solution is for me to reverse the amount and cancel the contract. The whole cell c has one number, i have cell c number and personal number all in one phone. I even called the person who was assigned to my case and we spoke briefly and then she hung up stating that the call must be recorded. You are doing this deliberately because you simply don't respect your customers. We know the attitude of service providers when it comes to other race groupings. I am definitely sure that if my race was different, your efforts to reach me would have been successful
TM
Themba M's update29 May 2025, 11:59
Reviewer Update
The solution is for me to reverse the amount and cancel the contract. The whole cell c has one number, i have cell c number and personal number all in one phone. I even called the person who was assigned to my case and we spoke briefly and then she hung up stating that the call must be recorded. You are doing this deliberately because you simply don't respect your customers. We know the attitude of service providers when it comes to other race groupings. I am definitely sure that if my race was different, your efforts to reach me would have been successful
Cell C's replyOfficial
29 May 2025, 13:08Thank you for the response.
We’re truly sorry to hear how you’re feeling and want to assure you that we take all customer concerns seriously—regardless of background. Your experience matters to us, and our intention has never been to cause frustration or make you feel disrespected.
To assist you properly, we kindly ask that you confirm a contact number we can reliably reach you on. Once received, we’ll escalate your case immediately and ensure a consultant connects with you.
Regards,
Cell C | TN
We’re truly sorry to hear how you’re feeling and want to assure you that we take all customer concerns seriously—regardless of background. Your experience matters to us, and our intention has never been to cause frustration or make you feel disrespected.
To assist you properly, we kindly ask that you confirm a contact number we can reliably reach you on. Once received, we’ll escalate your case immediately and ensure a consultant connects with you.
Regards,
Cell C | TN
Cell C's reply29 May 2025, 13:08
Official
Thank you for the response.
We’re truly sorry to hear how you’re feeling and want to assure you that we take all customer concerns seriously—regardless of background. Your experience matters to us, and our intention has never been to cause frustration or make you feel disrespected.
To assist you properly, we kindly ask that you confirm a contact number we can reliably reach you on. Once received, we’ll escalate your case immediately and ensure a consultant connects with you.
Regards,
Cell C | TN
We’re truly sorry to hear how you’re feeling and want to assure you that we take all customer concerns seriously—regardless of background. Your experience matters to us, and our intention has never been to cause frustration or make you feel disrespected.
To assist you properly, we kindly ask that you confirm a contact number we can reliably reach you on. Once received, we’ll escalate your case immediately and ensure a consultant connects with you.
Regards,
Cell C | TN
TM
Themba M's updateReviewer Update
29 May 2025, 17:00***, or my wife's number which is ***
TM
Themba M's update29 May 2025, 17:00
Reviewer Update
***, or my wife's number which is ***