1 reviews | Active since Jul 2023
Cell C Data Contract
Cell C Data contract bad experience ***) I have been in a 24 months contract with Cell C for 30 GB day and 30GB nite of which I was paying R262.09 per month. On the 25/06/2023, Cell C charged R359.37, I enquired same with Cell C of why the amount debited from my account higher than of what I usually pay. I was told that my contract has expired hence the amount charged. In February 2023 I received a call from Cell C rejecting the offer that was presented in respect of the extension of the contract. The basis of my rejection the offer had no value, I can't be paying R262.09 for the same package that I was for the past 24 months. I advise them to terminate my contract on June 2023 upon realising the amount that has been debited on the month of June 2023 which was ridiculous of Cell C. I was told that I have to serve a month notice, bearing in mind that the contract had elapsed on May 2023. I proceeded to serve notice as advised to terminate the contract which has already expired to the 28 July 2023. To rub salt to my wounds, Cell C on the 25 July 2023 further debited R678.99. This is a punishment of me terminating a contract with Cell C. The end of May 2023 it's 6 years with Cell C. I have been a loyal customer for the past 6 years and my loyalty is rewarded with punishment of the amount debited on the 25 July 2023. Cell C does not have customer retention, I was not impressed with the packages that were offered, hence I had to say goodbye to Cell C. Further no communication received from Cell C advising me that the contract has expired and I felt this is what they are using to rob us as customers. Am very much dissatisfied, I felt I have been rob of my hard earned money for the months of June and July. If the contract has expired why continue to debit my account with such exorbitant amount. Be careful with Cell C with their contracts. Your former customer
Regards
Regards
We're sorry to hear that our resolution didn't meet your expectations. We have escalated the matter to our Team where you will be able to speak to a Consultant who will take you through the query and address all concerns.
Regards,
^TN
We're sorry to hear that our resolution didn't meet your expectations. We have escalated the matter to our Team where you will be able to speak to a Consultant who will take you through the query and address all concerns.
Regards,
^TN
