FK
Fred K

1 reviews | Active since Nov 2017

13 Sept 2025, 11:59

Cell C Data *******

So I am a pay as you go client. Have been for over a decade. As I am a pensioner I try to manage my airtime and data purchases carefully so I don't lose unused balances. On 10 August at 15H33 my daughter bought me 1G of 30 day anytime data. If you purchase more data within the 30 day period what is unused of the original data is not lost. So my take on 30 days equates to 9 September @ 15H33. I bought a topup on 9 September @ 07H07. You guessed it: Cell C politely stole what was left of the 1G (around 900MB). This is how these thieving *******s make their money. *****ing your data and airtime! Needless to say I intend to fight for this. It's BULL**** that they just do as they please!!!!

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Replies (1)
Cell C
Cell C's reply13 Sept 2025, 12:13
Official
Dear Fred K,

Thank you for contacting Cell C.

We are truly sorry to hear about your experience and the frustration it has caused. Please note that your concerns have been escalated to our Support team for urgent review. We would like to investigate the matter further and provide clarity regarding the data validity and usage.

We appreciate your loyalty as a long-standing customer and will do our best to resolve this promptly.

Cell C | LS