CELL C / DATA

Hello,<br> <br> Please could you assist me.<br> <br> I took out a cell phone Huawei router with Cell C in September.<br> *** - Hayley Zara Doron<br> <br> When I took the contract out I specifically asked Cell C to cap my account at R200 for my package. <br> 5GB Daytime<br> 15 GB Nighttime<br> They assured me that the contract would not exceed the limit.<br> <br> This month they sent me a bill of Total excluding VAT for *** R 1741.13 <br> <br> I have called Cell C and they are saying they need to investigate and that it takes 2 days to find out how this happened.<br> <br> I feel like it is my right to receive this information immediately as I especially asked them to cap my account on a recorded call.<br> <br> Also I can assure Cell C that I did not use this data - If it was used my internet was hacked... but even if this is so I specifically said cap it.<br> <br> I am not going to pay the amount under any circumstances.<br> <br> This issue is two fold<br> <br> 1. I called Cell C when I took out my account and asked them to cap my account - All calls are recorded <br> * I have requested that they find these calls - I was told that they will look into it - But I am 100% certain that these calls were made<br> * All calls were made from my cell number ***<br>