NvdW
Natasja van der Walt

1 reviews | Active since Dec 2015

11 May 2022, 16:19

Cell C!

Good Afternoon

I am very unhappy with the service I receive from Cell C

I am well aware that I did not pay end of March 2022, Cell C kept on sending messages I must pay etc. During April 2022 they kept debiting my account, without my approval and not once did anyone from cell c even try to contact me!

However I EFT'd the money on 25 April and Cell C debited my account as well.

Why the hell tell me to pay, if they going to *******ly debit my account?

I have sent Cell C so many emails regarding this. I have heard NOTHING back!

Friday 6 May I went into the La Lucia branch, as I received a message my one contract is due for an upgrade. They could not help me, because the financial department has not even bothered to try to fix it! If it were not for the lovely people at the La Lucia branch, I would have gone to another service provider long ago!

This is absolutely disgusting of Cell C. They have cost me almost R1000 in Bank Charges!

Please Help!

0
Replies (9)
Cell C
Cell C's reply11 May 2022, 17:24
Official
Hi Natasja  

Thank you for contacting Cell C. 

Do you perhaps have a reference number that we can follow up on? 

Regards
^MP 
NvdW
Natasja van der Walt's update11 May 2022, 23:39
Reviewer Update
Thank you for getting back to me. I have a ticket number 301345. Please can we get this sorted out a.s.a.p
Cell C
Cell C's reply12 May 2022, 09:05
Official
Hi Natasja

Is there an SMS you received that has a reference number , we can't view the ticket.

^NH
NvdW
Natasja van der Walt's update12 May 2022, 13:09
Reviewer Update
Hi

That is the only number I received on email.

I have paid you guys, my contract is coming to an end soon.

I phoned cell c earlier and they really just treat a person like an idiot!

Phone me a.s.a.p. ***
NvdW
Natasja van der Walt's update12 May 2022, 16:36
Reviewer Update
I know that. I am not behind. I want to upgrade as my contract is nearing its due date. I don't want to cancel my contract, I really want to upgrade.
NvdW
Natasja van der Walt's update13 May 2022, 05:34
Reviewer Update
What are you talking about? Will I be able to upgrade later? This feels like you guys don't care about your customers. You tell me I can't upgrade, but yet I am not behind. I made sure everything is paid.

Cell C
Cell C's reply13 May 2022, 16:14
Official
Your account is in areas like you have been advised.

^NH
NvdW
Natasja van der Walt's update13 May 2022, 18:10
Reviewer Update
Good evening. Your information is incorrect. If you read up, my account is on current, meaning not behind. How is that in arrears? All I want to know is when I can upgrade?
NvdW
Natasja van der Walt's update30 May 2022, 13:44
Reviewer Update
After all this and you guys are still debiting my order!!!!!