Cell C CX is ****e and they need to sort their technical problems out too

A number of issues here. Generally, my experience of this network has been fair barring the fact that sometimes data mysteriously disappears even though I have not been using mobile data but been on WIFI.

1. Recently (over the last 2-3 weeks) there have been data outages. I have not been able to get onto the internet when out and about. - And twice, this has resulted in me being stranded, unable to call an Uber. Once was in an emergency - I sometimes use my phone to pay instead of having to carry my wallet around and was not able to pay for goods bought 2. When using the self-service *147# to get my data setting sent to my phone, it loads, but I still can't connect to the internet 3. When calling Customer care, the number on your website is incorrect (when I was standing next to a wifi hotspot so I could call it) 3. When going through your phone automated Q&A to help direct me to the right person: - it decides to waste my time by telling me what my balance is and if you happen down the incorrect "journey", you get stuck and have to hang up and start the process again - it pulls data from my phone i.e. my phone number and I guess my name and then I get asked for exactly the same details when I get to the first customer care agent, which would be fine if they wanted to verify I was the person calling from the number - but when I get transfered to another agent, I am asked again for exactly the same details (which yet again wastes more time and causes unecessary friction) - I then am told that I can be sent the data details SMS to fix the problem. When I inform the agent that I have done that already (even though this is the automated route I originally selected), I am told there are network issues and the technicians are trying to fix it...so which is it? Is it settings I need? Or is it a network problem?

Your CX needs to be improved for customer care and you could think about SMS alerts to your customers if there are network problems.