LB
Linda B
1 reviews | Active since Sept 2024
03 Dec 2024, 10:45
Cell C cut my line after I have paid in full
I have been battling with my Cell C contract for the last year. My line was cut yesterday (2Dec) after I have made a full payment on 30Nov and I have sent through the proof of payment. Now I can't even contact Cell C to reconnect my phone. My contract is ending in January. I would like Cell C to contact me so I can cancel my contract (FINALLY!!!)
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Cell C's replyOfficial
03 Dec 2024, 11:00Dear Linda Botts,
Thank you for reaching out and bringing this matter to our attention.
We understand how frustrating it must be to have your line disconnected despite making a payment and submitting proof of payment. We sincerely apologize for the inconvenience this has caused. Please note that we have received your payment and it has been allocated to your Cell C account. Your lines have now been restored.
We are sorry to learn that you wish to discontinue your service with us. We have forwarded your cancellation request to our team, and one of our friendly consultants will reach out to you shortly to assist you further.
Regards,
Cell C | GN
Cell C's reply03 Dec 2024, 11:00
Official
Dear Linda Botts,
Thank you for reaching out and bringing this matter to our attention.
We understand how frustrating it must be to have your line disconnected despite making a payment and submitting proof of payment. We sincerely apologize for the inconvenience this has caused. Please note that we have received your payment and it has been allocated to your Cell C account. Your lines have now been restored.
We are sorry to learn that you wish to discontinue your service with us. We have forwarded your cancellation request to our team, and one of our friendly consultants will reach out to you shortly to assist you further.
Regards,
Cell C | GN