LO
Louis O
1 reviews | Active since May 2015
13 May 2020, 13:56
Cell C Customtomer Support and Service
This was my worst experience ever with Customer Services. Using them as ISP on my Fibre connection. Since 28 April my internet service are not stable. Spend more than 8 hours on telephone and acted as a technician to sort out their issues. Tried to escalate the issue but cannot get past the call centre. Request CEO Mr Stevenson's contact details - not available. As of today I have no internet even after spending R2800 on new router and cables, on their advice. This is ridiculous and the worst experience I ever had.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
13 May 2020, 14:39Hi Louis
We apologize for the poor service you have been experiencing. We'll escalate this matter for further assistance.
Do expect a call.
^PN
We apologize for the poor service you have been experiencing. We'll escalate this matter for further assistance.
Do expect a call.
^PN
Cell C's reply13 May 2020, 14:39
Official
Hi Louis
We apologize for the poor service you have been experiencing. We'll escalate this matter for further assistance.
Do expect a call.
^PN
We apologize for the poor service you have been experiencing. We'll escalate this matter for further assistance.
Do expect a call.
^PN
LO
Louis O's updateReviewer Update
15 May 2020, 11:53Good Morning Mr. Oberholzer, I trust that you are well and keeping safe.I followed up again yesterday, the matter is being dealt with by our onsite technician manager, he is liaising directly with Vumatel and they are trying to work on a solution, this is unfortunately taking a little longer than initially anticipated. Regarding your request for a refund for the equipment purchased, I will forward the matter to Laven?s manager to escalate on your behalf.I understand that it must be frustrating for you but rest assured our technicians, along with Vumatel are doing the best they can to have this matter resolved. Regards,Denver Naidu
Hi DenverThanks for the response.Yes a technician was here to investigate and he said he will be in contact with Vumatel to assist. It is now 3 weeks since this process started. Not great service at all. This morning again two of my meetings was cut short due to connection failure. This now become unbearable and what is worse I only get promises, no commitment and no solution.Can someone please apply some pressure to get some action. Today is Friday so I expect it will be another excuse " its weekend" we will attend on Monday. JUST NOT ACCEPTABLE.
Hi DenverThanks for the response.Yes a technician was here to investigate and he said he will be in contact with Vumatel to assist. It is now 3 weeks since this process started. Not great service at all. This morning again two of my meetings was cut short due to connection failure. This now become unbearable and what is worse I only get promises, no commitment and no solution.Can someone please apply some pressure to get some action. Today is Friday so I expect it will be another excuse " its weekend" we will attend on Monday. JUST NOT ACCEPTABLE.
LO
Louis O's update15 May 2020, 11:53
Reviewer Update
Good Morning Mr. Oberholzer, I trust that you are well and keeping safe.I followed up again yesterday, the matter is being dealt with by our onsite technician manager, he is liaising directly with Vumatel and they are trying to work on a solution, this is unfortunately taking a little longer than initially anticipated. Regarding your request for a refund for the equipment purchased, I will forward the matter to Laven?s manager to escalate on your behalf.I understand that it must be frustrating for you but rest assured our technicians, along with Vumatel are doing the best they can to have this matter resolved. Regards,Denver Naidu
Hi DenverThanks for the response.Yes a technician was here to investigate and he said he will be in contact with Vumatel to assist. It is now 3 weeks since this process started. Not great service at all. This morning again two of my meetings was cut short due to connection failure. This now become unbearable and what is worse I only get promises, no commitment and no solution.Can someone please apply some pressure to get some action. Today is Friday so I expect it will be another excuse " its weekend" we will attend on Monday. JUST NOT ACCEPTABLE.
Hi DenverThanks for the response.Yes a technician was here to investigate and he said he will be in contact with Vumatel to assist. It is now 3 weeks since this process started. Not great service at all. This morning again two of my meetings was cut short due to connection failure. This now become unbearable and what is worse I only get promises, no commitment and no solution.Can someone please apply some pressure to get some action. Today is Friday so I expect it will be another excuse " its weekend" we will attend on Monday. JUST NOT ACCEPTABLE.
LO
Louis O's updateReviewer Update
15 May 2020, 11:54Above my latest comms with Cell C the champions of terrible service.
LO
Louis O's update15 May 2020, 11:54
Reviewer Update
Above my latest comms with Cell C the champions of terrible service.