CR
Cecile R
1 reviews | Active since Mar 2009
22 Oct 2020, 10:13
Cell C customer services useless on giving information
I have app**** for an upgrade on my phone, I have been trying the call centre the whole morning, I have spoken to agents who have told me they cannot tell me what is going on with my order, I have been told - phone back tomorrow and I cannot see what is happening to your upgrade, maybe the phone is out of stock and many other excuses and no help when asked to speak to a supervisor the line goes dead. I am wanting answers as to what is happening. Please can I get assistance
Helpful (0)
Replies (3)0
Replies (3)CR
Cecile R's updateReviewer Update
26 Oct 2020, 08:44I have still not had a response from Cell C that explains what the hold up is or anything. I would like to know what is happening as besides the response email saying - your order is awaiting delivery backlog, I have had no phone call absolutely nothing - so disgusted contemplating cancelling upgrade and going to the competition
CR
Cecile R's update26 Oct 2020, 08:44
Reviewer Update
I have still not had a response from Cell C that explains what the hold up is or anything. I would like to know what is happening as besides the response email saying - your order is awaiting delivery backlog, I have had no phone call absolutely nothing - so disgusted contemplating cancelling upgrade and going to the competition
CR
Cecile R's updateReviewer Update
27 Oct 2020, 09:14Can someone from Cell C have the courtesy of giving me a call please I want to know what is happening with my upgrade -this service is disgusting
CR
Cecile R's update27 Oct 2020, 09:14
Reviewer Update
Can someone from Cell C have the courtesy of giving me a call please I want to know what is happening with my upgrade -this service is disgusting
CR
Cecile R's updateReviewer Update
27 Oct 2020, 10:05I phoned Cell C again today, got put from pillar to post and landed up at the delivery section which could not help me, the problem does not lie with the delivery section it lies with Cell C employees who cannot give you the answers to your questions. high *********** and you never get to speak to a manager when you ask! the line goes dead. If I do not get a reply other than " Apologies for the unpleasant service experienced. Your order is waiting on the delivery backlog. You will be contacted as soon as the order is out on delivery." which clearly is standard generated response - I will be taking this to social media and to whoever else will listen to this poor service Cell C provides
CR
Cecile R's update27 Oct 2020, 10:05
Reviewer Update
I phoned Cell C again today, got put from pillar to post and landed up at the delivery section which could not help me, the problem does not lie with the delivery section it lies with Cell C employees who cannot give you the answers to your questions. high *********** and you never get to speak to a manager when you ask! the line goes dead. If I do not get a reply other than " Apologies for the unpleasant service experienced. Your order is waiting on the delivery backlog. You will be contacted as soon as the order is out on delivery." which clearly is standard generated response - I will be taking this to social media and to whoever else will listen to this poor service Cell C provides