CELL C Customer Services

Good day,

My husband and I have actually been with Cell C for a few years and when our Data / Wifi Contract expired in June, we were looking for a good deal which would fit our pocket and needs we were Happy to go to Afrihost just before signing up with them Cell C contacted us and offered a deal we could not say no to, we did sign up with Cell C once again, 48hrs and we received our new router.

My husband has contacted the technical department 3times before and was told what to do to get our router to work. Which it didn't and after two weeks of struggling I ended up phoning their technical department.

I was cut-off 3times the 4th person I spoke to said that she needs to do a security check before she can assist, which I was unable too due to me not being the contract holder, she then said that I have to tell my husband that he needs to phone - they are unable to contact us we need to contact them.

Which we have and just no one is able to assist us getting our Wi-fi router to work.

I am tremendously unhappy that we have to phone on numerous occations an yet no one is willing to assist us.

I want this contract to be cancelled, we will be taking up a contract were they actually know what customer services is.

Regards Natasha Prinsloo *** ***