Cell C Customer Service, worst in the world

About three weeks back, my wife's phone just started losing airtime for no reason, so we firstly checked for any subscriptions and saw there to be none, then I procede to phone Customer Service, the lady who assisted said that the number was automatically purchasing data bundles and that she would sort it out and refund the airtime, I just had to wait 24-48 hours. I waited 48 hours, no refund, but more airtime vanished, phoned them back and they said, Cell C black was automatically purchasing movies and that they would escalate the issue and have it resolved and do the refund, I just needed to wait 24-48 hours. So after 48 hours and more airtime I phoned again and demanded to speak to a team leader, I was informed that the case was not escalated properly and promised a refund (at that stage the airtime missing was around R200), and that I just had to wait 24-48 hours again. I screamed and shouted but nobody at Cell C cares how inconvenienced you are, they firmly and calmly tell you: "There is absolutely nothing we can do, you will have to wait", and so he escalated the case again, that was a week back, so I waited for 72 hours and contacted customer care again, demanding to speak to a senior person, so they put me on the line with a guy who told me the following: "I do not see any proper escalations on the system, the previous consultant simply asked somebody to explain to you how Black works". At this stage I was so furious and demanded the situation to be resolved immediately, upon which I received the same story: "We will attend to your complaint, please wait 24 hours (at least it was 24 hours only this time)" It is one day after that call and guess what SMS I get from Cell C? "Please log into your black account and there you will see what movies you have purchased"

I am of the meaning that none of Cell C's customer service representatives passed Gr 5, or they are simply poorly trained or just plain useless or all three. How pathetic is this? I am still waiting for the problem to be resolved, the airtime to be refunded and for Cell C to deliver on at least one single promise. Changing to another network provider has crossed my mind, but I do not feel Cell C should come off of this so lightly. Somebody who actually cares about Cell C's customer retention and not only to end the call as fast as possible should look into the pathetic and useless solutions offered to real life problems in the Cell C customer service centre.

I now have 6x Reference numbers for 6x calls (each lasting 5-25 mins each) and the problem is still not solved, nor has my time been compensated for, not to mention the inconvenience. I will not keep quiet about this any longer, the world needs to know who and what Cell C is!!