HK
Heinrich K
1 reviews | Active since Oct 2011
02 Sept 2021, 09:55
Cell C customer service useless
I have two contracts for about ten years. Both are paid by debiting an Amex Credit card. For unknown reasons only one account gets debited for the last 5 month, the other not numerous calls to the service center and visits to the local CellC shop did not resolve the problem, despite I'm told every time that all is fine. I'm tired wasting my time and will cancel my contracts.
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
02 Sept 2021, 11:57Hi Heinrich
Thank you for contacting us.
Our support team will be in touch to assist. We apologies for the inconvenience caused.
^NT
Thank you for contacting us.
Our support team will be in touch to assist. We apologies for the inconvenience caused.
^NT
Best regards,
Cell C's reply02 Sept 2021, 11:57
Official
Hi Heinrich
Thank you for contacting us.
Our support team will be in touch to assist. We apologies for the inconvenience caused.
^NT
Thank you for contacting us.
Our support team will be in touch to assist. We apologies for the inconvenience caused.
^NT
Best regards,
HK
Heinrich K's updateReviewer Update
02 Sept 2021, 18:11I have my doubts! I received an email stating that Moses Mo***eng tried to call me but couldn't reach me. I call that BS. My phone was with me the whole day and no call came in. Also there is no missed call recorded! I had it!
HK
Heinrich K's update02 Sept 2021, 18:11
Reviewer Update
I have my doubts! I received an email stating that Moses Mo***eng tried to call me but couldn't reach me. I call that BS. My phone was with me the whole day and no call came in. Also there is no missed call recorded! I had it!
Cell C's replyOfficial
03 Sept 2021, 12:40Hi Heinrich
We will try calling again.
^NT
We will try calling again.
^NT
Best regards,
Cell C's reply03 Sept 2021, 12:40
Official
Hi Heinrich
We will try calling again.
^NT
We will try calling again.
^NT
Best regards,
HK
Heinrich K's updateReviewer Update
03 Sept 2021, 13:18Don't tell me you will try again. THERE WAS NO CALL IN THE FIRST PLACE. And then, the problem is clear and doesn't need a conversation. Talk to your accounts department why the debit order for one of my accounts is not executed but it is for the second one. They shall fix it!!!
HK
Heinrich K's update03 Sept 2021, 13:18
Reviewer Update
Don't tell me you will try again. THERE WAS NO CALL IN THE FIRST PLACE. And then, the problem is clear and doesn't need a conversation. Talk to your accounts department why the debit order for one of my accounts is not executed but it is for the second one. They shall fix it!!!
Cell C's replyOfficial
03 Sept 2021, 14:19Noted.
^SM
^SM
Best regards,
Cell C's reply03 Sept 2021, 14:19
Official
Noted.
^SM
^SM
Best regards,