TE
Timothy E
1 reviews | Active since Aug 2012
11 Apr 2023, 11:29
Cell C customer service non-existent
We live in Malaysia. For a few years I have been requesting that Cell C sends me an account closed letter, last week I was promised by the SM department that I will get it in 2 days. I still have not received it and we are on a clock because we are applying to buy a property and this is the only thing outstanding. Will you guys catch a wake up and take these accounts off the credit bureau so that we don't have to experience this atrocious customer service.
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Replies (2)
Cell C's replyOfficial
11 Apr 2023, 11:33Dear Timothy Egappen
Thank you for contacting Cell C. Kindly receive our sincerest apologies for the delayed resolution.
A request for your paid-up letter to be issued has been escalated to our Legal Department for further assistance. We will advise accordingly once feedback is received.
Regards,
^TM
Thank you for contacting Cell C. Kindly receive our sincerest apologies for the delayed resolution.
A request for your paid-up letter to be issued has been escalated to our Legal Department for further assistance. We will advise accordingly once feedback is received.
Regards,
^TM
Cell C's reply11 Apr 2023, 11:33
Official
Dear Timothy Egappen
Thank you for contacting Cell C. Kindly receive our sincerest apologies for the delayed resolution.
A request for your paid-up letter to be issued has been escalated to our Legal Department for further assistance. We will advise accordingly once feedback is received.
Regards,
^TM
Thank you for contacting Cell C. Kindly receive our sincerest apologies for the delayed resolution.
A request for your paid-up letter to be issued has been escalated to our Legal Department for further assistance. We will advise accordingly once feedback is received.
Regards,
^TM
TE
Timothy E's updateReviewer Update
18 Apr 2023, 06:03I still have not been issued the letter that I need. I cannot understand how long it takes to get this done, maybe the people that cut off the phone lines for non-payment and collections should go and train the people in this department on how to be efficient. I have been requesting this for years and it has not been rectified and now I may lose a deal because of this incompetence.
TE
Timothy E's update18 Apr 2023, 06:03
Reviewer Update
I still have not been issued the letter that I need. I cannot understand how long it takes to get this done, maybe the people that cut off the phone lines for non-payment and collections should go and train the people in this department on how to be efficient. I have been requesting this for years and it has not been rectified and now I may lose a deal because of this incompetence.