BN
Bruce N
1 reviews | Active since May 2025
19 May 2025, 11:55
Cell C customer service non existent
I called customer care line in mid Feb 2025 to ask requirements to transfer contract. I sent these requirements and request to cell c email address. I got no response since end Feb 2025 I have been sending follow up requests with the service requests number by email every week ( 11 weeks and emails sent). I have get acknowledgement of receipt for each one with time sla time that they will get back to me. To date I have not heard from them nor have they attended to my request. I would give them zero stars but this system does not allow that. There is also no Complaints contact details available. Worst customer service I have ever received from any company. !!!!
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
19 May 2025, 12:06Dear Bruce Van Nierop,
Thank you for bringing this to our attention, and please accept our sincere apologies for the prolonged delay and lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
We take your feedback seriously and have escalated your request for urgent review and resolution. We appreciate your patience and the opportunity to make this right.
Kind regards,
Cell C | TM
Thank you for bringing this to our attention, and please accept our sincere apologies for the prolonged delay and lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
We take your feedback seriously and have escalated your request for urgent review and resolution. We appreciate your patience and the opportunity to make this right.
Kind regards,
Cell C | TM
Cell C's reply19 May 2025, 12:06
Official
Dear Bruce Van Nierop,
Thank you for bringing this to our attention, and please accept our sincere apologies for the prolonged delay and lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
We take your feedback seriously and have escalated your request for urgent review and resolution. We appreciate your patience and the opportunity to make this right.
Kind regards,
Cell C | TM
Thank you for bringing this to our attention, and please accept our sincere apologies for the prolonged delay and lack of communication you’ve experienced. This is certainly not the level of service we aim to provide.
We take your feedback seriously and have escalated your request for urgent review and resolution. We appreciate your patience and the opportunity to make this right.
Kind regards,
Cell C | TM
BN
Bruce N's updateReviewer Update
19 May 2025, 12:19Many thanks. Can you provide me with an SLA time for getting back to me please
BN
Bruce N's update19 May 2025, 12:19
Reviewer Update
Many thanks. Can you provide me with an SLA time for getting back to me please
Cell C's replyOfficial
19 May 2025, 12:26You will be contacted during our working hours, which are weekdays from 7 AM to 5 PM. We’ve flagged your case for urgent attention and will ensure that someone reaches out to you as soon as possible within that timeframe.
We truly appreciate your continued patience.
Kind regards,
Cell C | TM
We truly appreciate your continued patience.
Kind regards,
Cell C | TM
Cell C's reply19 May 2025, 12:26
Official
You will be contacted during our working hours, which are weekdays from 7 AM to 5 PM. We’ve flagged your case for urgent attention and will ensure that someone reaches out to you as soon as possible within that timeframe.
We truly appreciate your continued patience.
Kind regards,
Cell C | TM
We truly appreciate your continued patience.
Kind regards,
Cell C | TM
BN
Bruce N's updateReviewer Update
19 May 2025, 12:45reply from customer service received. Thanks for quick reply. They said that there were no documents attached to service request number given. I have sent so many requests and if they drill down into the service request number given, they should find the original with the supporting docs.
I have however resubmitted the required docs and you will find them on one of the following service request numbers:-
***4
***4
***6
I have however resubmitted the required docs and you will find them on one of the following service request numbers:-
***4
***4
***6
BN
Bruce N's update19 May 2025, 12:45
Reviewer Update
reply from customer service received. Thanks for quick reply. They said that there were no documents attached to service request number given. I have sent so many requests and if they drill down into the service request number given, they should find the original with the supporting docs.
I have however resubmitted the required docs and you will find them on one of the following service request numbers:-
***4
***4
***6
I have however resubmitted the required docs and you will find them on one of the following service request numbers:-
***4
***4
***6
Cell C's replyOfficial
19 May 2025, 12:51We’ve noted the service request numbers provided and have flagged them for immediate review. Our team will investigate the matter thoroughly, including tracing back through the initial request to locate the original documents as you’ve indicated.
We will be in touch with feedback as soon as possible. Thank you again for giving us the opportunity to resolve this.
Kind regards,
Cell C | TM
We will be in touch with feedback as soon as possible. Thank you again for giving us the opportunity to resolve this.
Kind regards,
Cell C | TM
Cell C's reply19 May 2025, 12:51
Official
We’ve noted the service request numbers provided and have flagged them for immediate review. Our team will investigate the matter thoroughly, including tracing back through the initial request to locate the original documents as you’ve indicated.
We will be in touch with feedback as soon as possible. Thank you again for giving us the opportunity to resolve this.
Kind regards,
Cell C | TM
We will be in touch with feedback as soon as possible. Thank you again for giving us the opportunity to resolve this.
Kind regards,
Cell C | TM
BN
Bruce N's updateReviewer Update
20 May 2025, 15:15image.png 83.44 KBThis is after months of trying to get my cell c contract transferred to my daughter name. I painstakingly explained that we live in different cities and there is no way we can both go to a call store together. Please can you advise correct procedure and requirements to transfer a contract with the two parties living in different parts of the country and with it being impossible for them to visit a cell c store together. If a satisfactory outcome cannot be achieved, I am going to have to cancel my cell c contact and sadly will never deal with them again.
BN
Bruce N's update20 May 2025, 15:15
Reviewer Update
image.png 83.44 KBThis is after months of trying to get my cell c contract transferred to my daughter name. I painstakingly explained that we live in different cities and there is no way we can both go to a call store together. Please can you advise correct procedure and requirements to transfer a contract with the two parties living in different parts of the country and with it being impossible for them to visit a cell c store together. If a satisfactory outcome cannot be achieved, I am going to have to cancel my cell c contact and sadly will never deal with them again.
Cell C's replyOfficial
20 May 2025, 15:26Thank you for bringing this to our attention.
Please note that we've updated our Team with the details of your current situation. One of our consultants will be in touch to assist you further and provide clarity on the correct procedure for a contract transfer when both parties reside in different cities.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Cell C | TM
Please note that we've updated our Team with the details of your current situation. One of our consultants will be in touch to assist you further and provide clarity on the correct procedure for a contract transfer when both parties reside in different cities.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Cell C | TM
Cell C's reply20 May 2025, 15:26
Official
Thank you for bringing this to our attention.
Please note that we've updated our Team with the details of your current situation. One of our consultants will be in touch to assist you further and provide clarity on the correct procedure for a contract transfer when both parties reside in different cities.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Cell C | TM
Please note that we've updated our Team with the details of your current situation. One of our consultants will be in touch to assist you further and provide clarity on the correct procedure for a contract transfer when both parties reside in different cities.
We appreciate your patience and the opportunity to make things right.
Kind regards,
Cell C | TM