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LV
Linda V

1 reviews | Active since Jun 2024

11 Jun 2024, 10:48

Cell C customer service non existant.

My husband is deceased Feb 2024. He was the contract holder for our 2 phones. Cell C was very quick to change the payment details to another account and receive payments each and every month on time for both phones. Now I am still struggling with the company via customer care to have the contracts cancelled and change 1 phone over to pay as you go. This is ongoing since 14 February 2024 when they received all the certified documentation. The knowledge of the agents at the call centre is NON EXISTANT. It is as if you speak to a wall. Do never ever sign any contract with Cell C

0
Replies (17)
Cell C
Cell C's reply11 Jun 2024, 11:04
Official
Dear Mrs. Venter, 

Thank you for contacting Cell C.

We are sorry to hear about the challenges you've faced in trying to cancel your late husband's phone contracts.

We kindly request that you forward all relevant certified documentation to our dedicated team including your contact number,

Please send the documents to *** using the subject line: "HP Linda Venter Cancellation Request." this will ensure that your request receives the urgent attention it deserves. 

Regards 
Cell C | MN
LV
Linda V's update12 Jun 2024, 13:44
Reviewer Update
Documentation send via email earlier as requested
Cell C
Cell C's reply12 Jun 2024, 13:55
Official
Please note that we have not yet received the email , kindly provide us with the email address you sent from.

Regards
Cell C | TD
LV
Linda V's update12 Jun 2024, 15:57
Reviewer Update
***

LV
Linda V's update12 Jun 2024, 15:58
Reviewer Update
***
Cell C
Cell C's reply12 Jun 2024, 16:11
Official
We have received your email.

We have referred your query to our Team, we will be in touch within 24-48 working hours to further assist. 

Regards,
Cell C | TM 
LV
Linda V's update13 Jun 2024, 14:03
Reviewer Update
At least the consultant who is in contact with me is willing to listen and solve the issue. Hopefully it will be finalized very soon.
Cell C
Cell C's reply13 Jun 2024, 14:39
Official
 Thank you for your update. we are glad to hear that the consultant is willing to listen and address the issue. 

Regards 
Cell C | MN
LV
Linda V's update20 Jun 2024, 14:54
Reviewer Update
To date nothing to report back. After a quick response to my complaint, I really thought that now I am dealing with competent consultants. But.....
Cell C
Cell C's reply20 Jun 2024, 15:10
Official
Dear Mrs. Venter, 

Please be advised that your matter is being attended to, feedback will be provided soonest.

Regards
Cell C| TG
Cell C
Cell C's reply20 Jun 2024, 15:46
Official
Our Team was unable to reach you on *** provide an alternative contact number or a suitable time for them to call.

Regards
Cell C | TG
LV
Linda V's update20 Jun 2024, 15:58
Reviewer Update
Today till 17:00 on mentioned number. Or after 12:00 Friday 21 June 2024
Cell C
Cell C's reply20 Jun 2024, 16:06
Official
Thank you.

We have advised our Team of your available time.

Regards
Cell C| TG
LV
Linda V's update20 Jun 2024, 16:07
Reviewer Update
Thank you
Cell C
Cell C's reply20 Jun 2024, 16:25
Official
We are pleased to assist you.

Regards 
Cell C | MN 
LV
Linda V's update03 Jul 2024, 11:59
Reviewer Update
How wonderful to report after all this time everything is finally over and done with. All I can say is that the wheels are turning very slow. Thank you to the "hellopeter" team. Without your help.........?

Cell C
Cell C's reply03 Jul 2024, 12:15
Official
Hi Linda Venter,

Thank you for your feedback.

Regards
Cell C | DA