CELL C CUSTOMER SERVICE LACKS PROFESSIONALISM , INTEGRITY AND HONESTY

I don't even know where to start ….I took a contract out with cell c via their phone sales on the 12th April . Got the wrong phone on the 27th April and to this date I do not have the correct phone and accessories that I signed up for . I have been pushed from pillar to post . I have proof that they acknowledge that I have the wrong phone but in order for me to get the phone I need I cant get a direct swap , I need to return the wrong phone and they not sure when they will have stock of the one I need to get . No solutions no way of helping me . I even went to their head office and spent 5 hours of my day yesterday with handing them their wrong phone and no new phone . I am feeling so frustrated , their lack of service and all they say to me is that they have different processes and procedures to follow. Its like my hands are tied . Even one of the consultants told me if I am not happy then go to ICASA and gave me their details …… its just not on that we have service of this nature and nothing happens . I have all the emails and reference numbers to proof this